Summary
Overview
Work History
Education
Skills
Timeline
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Alan Prunier

customer service
Orange City,FL

Summary

I grew up in the automotive industry, and have many skills. I am a hard worker a fast learner meticulous and dependable. I am well-versed in utilizing industry software to record maintenance work and accurately process required documentation. Committed to timely completion of projects to cultivate customer loyalty and satisfaction.

Overview

8
8
years of professional experience

Work History

Auto Body Technician

Unlimited Auto Sports
01.2019 - 12.2019
  • Followed standard operating procedures to achieve consistent quality of work.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Reassembled and replaced parts to complete body repairs.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Inspected vehicles to identify and document repair needs.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Filled, sanded and smoothed surfaces to prepare for painting.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
  • Prepared surfaces for priming, painting and refinishing.
  • Adjusted and replaced doors and windows for proper fit and alignment.
  • Inspected completed repairs for accuracy, quality and safety.
  • Installed interior and exterior trim, including moldings and emblems.
  • Used welding and cutting tools to repair metal body parts.
  • Replaced glass, headlights and other lighting and electrical components.
  • Applied sealants, caulks and rust preventatives to protect body and paint.
  • Applied primers, sealers and other materials prior to painting.

Heavy Equipment Operator

Jon M. Hall Company
02.2018 - 11.2018
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Met project demands consistently through careful and consistent operation of heavy equipment.

Sales Associate and Delivery Driver

Advance Auto Parts
12.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Rotated stock and restocked shelves to maintain product availability and store appearance.

  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Material Handler and Fork Lift Operator

Metra Electronics Corp.
12.2011 - 10.2012
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Communicated with floor managers to determine merchandise placement.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.

Education

Waste Water Treatment Plant Operator Certification - Waste Water Treatment Plant Operations

California State University - Sacramento
Sacramento, CA
12.2011

High School Diploma -

Daytona State College
Daytona Beach, FL
07.2004

Skills

  • Frame Knowledge
  • Excellent Work Ethic
  • Customer Satisfaction
  • Strong Leadership Skills
  • Collision Repair
  • Vendor Relationships
  • Strong Automobile Model Knowledge
  • Dent Filling
  • Accurate Estimates
  • Client Service
  • Replacement Part Ordering
  • Concise Time Management
  • Electrical Installations
  • Auto Body Repair
  • Body Part Replacement
  • In-Depth Knowledge of Varied Makes and Models
  • Vehicle Testing
  • Surface Sanding
  • Advanced Troubleshooting
  • Defect Removal
  • Vehicle Disassembly
  • Upholstery Removal
  • Damage Assessment
  • Body Work
  • Punctual and Dependable
  • Glass Installation
  • Vehicle Repairs
  • Body Panel Sanding
  • Power Buffers
  • Windshield Replacement
  • Customer Service
  • Sales Expertise
  • Product Promotion
  • Money Transfer Systems
  • Cash Handling Accuracy
  • Multitasking Strengths
  • Cash Register Operation
  • Sales Trends
  • Product and Service Sales
  • Verbal Communication
  • Excellent People Skills
  • Sales Training
  • Money Handling
  • Stocking and Replenishing
  • Social Perceptiveness
  • Dispute Mediation
  • Guest Relations
  • Speaking Clearly
  • Reading Comprehension Skills
  • Verbal and Written Communication
  • Listening Skills
  • Inventory Tracking
  • Negotiation Tactics
  • Store Opening and Closing
  • Suggestive Selling
  • Shipment Processing
  • Product Recommendations
  • B2B Sales and Customer Service
  • Conflict Resolution
  • Retail Store Operations
  • Persuasive Selling
  • Serve Customers
  • Inventory Pricing
  • Checking Inventories
  • Returns and Refunds
  • Credit and Cash Transactions
  • Effective Selling Techniques

Timeline

Auto Body Technician

Unlimited Auto Sports
01.2019 - 12.2019

Heavy Equipment Operator

Jon M. Hall Company
02.2018 - 11.2018

Sales Associate and Delivery Driver

Advance Auto Parts
12.2016 - 12.2017

Material Handler and Fork Lift Operator

Metra Electronics Corp.
12.2011 - 10.2012

Waste Water Treatment Plant Operator Certification - Waste Water Treatment Plant Operations

California State University - Sacramento

High School Diploma -

Daytona State College
Alan Pruniercustomer service