Alan "Scott" Plaisted
FLOWERY BRANCH,GA
Summary
Seasoned Regional Director of Operations with comprehensive background in strategic planning, team leadership, and business development. Exceptional ability to drive operational efficiency, manage large-scale projects, and oversee cross-functional teams. Noteworthy impact on previous roles includes improving operational systems and implementing cost-saving strategies. Well-versed in Operations, Human Resources, and Finance.
Overview
6
6
years of professional experience
Work History
Regional Director of Refreshment Services
Five Star Food Service
Tucker, GA
04.2023 - Current
- Oversee three branches to manage P&L to budget goals.
- Mange day to day operations for Tucker Branch
- Manage proformas for all equipment orders regionally.
- Manage, install, and upgrade calendars and teams regionally.
- Redesigned Tucker's warehouse and shop for a more efficient & organized layout.
- Surpassed EBITDA goals last 2 months
- Fostered relationships with key clients to ensure satisfaction and retention.
- Collaborated with team members in developing best practices to support company objectives.
- Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
Vice President of Retail Operations
Five Star Food Seervice
Tucker, GA
11.2018 - 04.2023
- Oversaw branch with three lines of business. Market, Vending, and Coffee.
- Oversaw 56 routes, generating over $50 million in sales pre-COVID, with more than 150 employees.
- Managed downsizing through COVID with large layoffs, constant rerouting, and staff changes.
- Managed post COVID restructure and reorganizion with product and labor shortages.
- Oversaw the implementation of new technology systems designed specifically for streamlining processes within the branch.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conducted performance reviews for all employees on a yearly basis.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Bachelor of Science - Biology
Presbyterian College
Clinton, SC05-1997
Skills
- Operations management
- Client relationships
- Staff training and development
- Customer satisfaction
- Business development
- Performance reporting
- Meetings and presentations
- Budget administration
- Relationship building
Affiliations
- Played College Soccer
- Coached Baseball, Basketball, and Soccer for my kids teams
- Enjoy fishing and golf.
Accomplishments
- GAMC Board Member 2009- 2014
- GAMC Vice President 2014- 2020
- GAMC President 2020- 2023
- SEVA Board Member 2009- 2016
- SEVA Chairman 2017
History
- I started with Southern Refreshment Services on 1/2/1999 as a part of a family business. I worked all positions to learn and understand all aspects of the business. In November 2018, Five Star Food Service acquired Southern Refreshment Services. I have worked with the same branch for over 26 years. This experience makes me operations and team driven.
Timeline
Regional Director of Refreshment Services
Five Star Food Service
04.2023 - Current
Vice President of Retail Operations
Five Star Food Seervice
11.2018 - 04.2023
Bachelor of Science - Biology
Presbyterian College
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