Summary
Overview
Work History
Education
Skills
Timeline
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Alanson Nauden

Stone Mountain ,GA

Summary

Accomplished Bartender and Shift Manager with a proven track record of enhancing customer satisfaction and increasing bar revenue. Skilled in creative mixology and inventory management, I excel in fostering loyalty through superb customer service and strong communication. Demonstrates expertise in upselling techniques and maintaining a professional appearance, contributing to a positive and efficient bar environment.

Overview

38
38
years of professional experience

Work History

Professional Bartender Mixologist

Oriley's Food & Spirits
08.2017 - Current
  • Provided exceptional customer service by promptly addressing concerns and resolving issues to ensure satisfaction.
  • Built rapport with regular customers, fostering loyalty through consistent friendly interactions and quality service.
  • Increased bar revenue through upselling premium liquors and promoting specialty drinks.
  • Enhanced customer experiences by providing personalized drink recommendations and crafting unique cocktails.

Head Bartender

The Blue Room
09.2012 - 08.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.

Bartender Shift Manager

Café Echelon/Echelon 3000
07.2000 - 09.2012
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender Walter

The Hilton Corp
07.1986 - 09.2000
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

High School Diploma - All Core Academic Requirements

Beaumont Cte High School
St Louis, MO
05.1974

Skills

  • Cleanliness and Organization
  • Strong Communication Skills
  • Cash Handling Abilities
  • Team player attitude
  • Flexible schedule availability
  • Adaptable to Trends
  • Bar Equipment Familiarity
  • Inventory management expertise
  • Advanced Cocktail Knowledge
  • Upselling Techniques Mastery
  • Extensive Liquor Knowledge
  • Excellent Mixology
  • Wine and Beer Expertise
  • Glassware Identification
  • Proper Pouring Techniques
  • Alcohol Safety Awareness
  • Superb Customer Service
  • Customer Service
  • Highly reliable
  • Outgoing Personality
  • Handling Difficult Customers
  • Food Service
  • Responsible Alcohol Service
  • Professional Appearance
  • Staff Management
  • Complex Problem-Solving
  • Suggestive Selling
  • Creative Mixology
  • Ordering bar supplies
  • Preparing garnishes

Timeline

Professional Bartender Mixologist

Oriley's Food & Spirits
08.2017 - Current

Head Bartender

The Blue Room
09.2012 - 08.2017

Bartender Shift Manager

Café Echelon/Echelon 3000
07.2000 - 09.2012

Bartender Walter

The Hilton Corp
07.1986 - 09.2000

High School Diploma - All Core Academic Requirements

Beaumont Cte High School

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