ALAN S. WEAVER

Work History

Baltimore County Government

08.2021 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified appropriate marketing channels and target customers for campaigns/ career center programs which increased quarterly job seeker signups by over 40%.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Assisted with writing job postings and job descriptions for boards.

Lidl Markets

09.2020 - 04.2021

Managed inventory control, cash control, and store opening and closing procedures.
Utilized Inventory control and product promotion techniques to reduce weekly product waste by over 15%
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by over 25%
Supervised guests at front counter, answering questions regarding products.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Enterprise Rent a Car

08.2018 - 03.2020

Completed daily intake and assessment of 200+ vehicle rental fleet in preparation for daily business
Analyzed financial reports such as branch P&L, operating expense and personnel expense reports to identify potential areas of growth to maximize branch business and revenue
Opened and closed branch location and monitored shift changes to uphold successful operations strategies and maximize business success
Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
Gained knowledge of and managed companies underwriting guidelines and reported weekly to internal risk management and accounting to ensure policies were consistently held
Trained and developed rotating staff, including software training, sales and marketing tactics training, customer service training and conducted weekly assessments of employee performance and developed improvement plans as needed.
Educated customers and local accounts on various company policies, procedures and strategies for faster and more efficient service
Conceptualized innovative sales solutions to increase branch quarterly vehicle protection plan sales by over 12%