Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alantae Street

Washington,DC

Summary

Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.

Technology professional with solid foundation in IT support and technical troubleshooting. Proven ability to manage helpdesk operations, ensuring efficient resolution of user issues. Known for strong collaboration skills and flexibility in adapting to changing technical environments, with proficiency in problem-solving and customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

H&M Hennes & Mauritz
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store by going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, & card transactions to complete customer purchases.

Tier 1 Helpdesk Technician

Sughrue Mion PLLC
04.2023 - 09.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Elevated data security, implementing robust cybersecurity measures across all systems.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Provided on-call support for critical issues related to software/hardware
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Developed and implemented preventive maintenance procedures.

Warehouse Associate

Target
02.2022 - 03.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Tier 2 Scheduler

Community Radiology
07.2021 - 02.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • erances.Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered phone calls and answered questions from potential customers.
  • Increased customer service success rates by quickly resolving issues.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Educated customers on product and service benefits, explaining features and answering questions.

Janitorial Services Worker

The Midtown Group - George Washington University
08.2018 - 06.2021
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Supervisor

Toys R Us
05.2014 - 08.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

No Degree - IT Helpdesk

CC Prep
Washington, DC
05-2017

High School Diploma -

Woodland Job Corps
Laurel, MD
03-2016

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Money handling
  • Verbal/written communication
  • Exceptional customer service
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Fitting room maintenance
  • Excellent communication skills
  • Positive and professional
  • Energetic self-starter
  • Superb time management
  • Client service
  • Reliable and punctual

Certification

OSHA-10

CompTIA A+ 220-901

220-902


Timeline

Sales Associate

H&M Hennes & Mauritz
10.2024 - Current

Tier 1 Helpdesk Technician

Sughrue Mion PLLC
04.2023 - 09.2024

Warehouse Associate

Target
02.2022 - 03.2023

Tier 2 Scheduler

Community Radiology
07.2021 - 02.2022

Janitorial Services Worker

The Midtown Group - George Washington University
08.2018 - 06.2021

Supervisor

Toys R Us
05.2014 - 08.2018

No Degree - IT Helpdesk

CC Prep

High School Diploma -

Woodland Job Corps

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