Alantaye Davis
Paterson
Summary
Customer service expert with 5 plus years of experience resolving account and service issues for clients. Expert at providing relevant information and options for resolving problems effectively. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DSP/Life Skills Coach
NJ Friendship House
10.2024 - 02.2025
- Assisted with daily living activities, running errands.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Utilized active listening skills during sessions to build trust with clients while gathering valuable insights into their needs.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Maintained impeccable records for each client and daily instructional activities.
- Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
- Supported clients with daily living skills, promoting independence and selfsufficiency.
- Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared group activities to enhance socialization, communication and problem-solving skills.
Patient Safety Attendant
Hackensack University Medical Center
02.2024 - 11.2024
- Responsible for verbal redirection of the patients from engaging in potential at risk behaviors
- Reports unusual occurrences to a charge nurse or supervisor immediately
- Assists in maintaining the patient environment by maintaining a safe, clean and comfortable atmosphere
- Observes patient in a 1:1 setting as assigned
- Monitors patient in accordance with unit guidelines
- Patient is not to be left alone
Customer Care Agent
DailyPay, Inc
05.2022 - 02.2023
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
- Explained billing procedures to customers, processed payments, and assisted with payment option setup
- Increased customer satisfaction ratings by 20% by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information
- Handled the needs of up to 50-80 customers per shift, including collecting payments, tracking rewards, and dealing with customer service issues
Unit Secretary
Christian Healthcare Centre - Psychiatric Hospital
03.2019 - 04.2022
- Planned, scheduled, and organized business and social events, as well as meeting and travel calendars
- Was in charge of the electronic records database and all file requests
- Wrote memos, emails, and department updates as part of the unit's correspondence
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Used strong time management and organizational skills to ensure smooth and seamless operations
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Inbound phone calls, mail, and faxes were managed and directed appropriately by me
Customer Service Representative
Dialog Direct
08.2014 - 09.2018
- Answered customer calls promptly to avoid long wait times on hold
- Communicate with customers over the phone to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
- Responded to more than 50 customer service inquiries, including a large percentage of self-service calls
Education
High School -
Justin Ford Kimball
Dallas, TX12.2014
Skills
- Customer service CRM
- Data entry
- Clerical support
- MS Office proficiency
- Money handling abilities
- Complaint resolution
- Sales
- Time management
- Organizational skills
- EMR systems
- Clinical trials
- Communication skills
- Hotel experience
- Hospitality
- HIPAA
- Insurance verification
- Office experience
- Customer support
- Patient monitoring
- Outbound calling
- Care plans
- Clerical experience
- Word processing
- Driving
- Box truck
- Moving
Certification
CPR Certification
Timeline
DSP/Life Skills Coach
NJ Friendship House
10.2024 - 02.2025
Patient Safety Attendant
Hackensack University Medical Center
02.2024 - 11.2024
Customer Care Agent
DailyPay, Inc
05.2022 - 02.2023
Unit Secretary
Christian Healthcare Centre - Psychiatric Hospital
03.2019 - 04.2022
Customer Service Representative
Dialog Direct
08.2014 - 09.2018
High School -
Justin Ford Kimball
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