Alantra WALLACE
BATESVILLE,MS
Summary
Professional with strong experience in financial services, specializing in loans and advances. Adept at managing loan documentation, verifying financial data, and ensuring compliance with banking regulations. Proven ability to work collaboratively within team to meet organizational goals and adapt to changing requirements. Demonstrates strong analytical skills, attention to detail, and customer-focused approach to service.
Overview
13
13
years of professional experience
Work History
Tracker
ABB
11.2024 - Current
- Monitored supply chain processes to ensure timely delivery of materials.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Utilized tracking software to update shipment statuses and maintain accurate records.
- Collaborated with team members to streamline logistics operations and improve efficiency.
- Implemented quality control measures to ensure the highest level of accuracy in all aspects of tracking work performed.
Customer Service Representative Manager
Quick Cash
06.2023 - 10.2024
- Facilitated customer inquiries and resolved issues through effective communication and problem-solving skills.
- Assisted in training new representatives on company policies and customer service protocols.
- Monitored team performance to ensure adherence to service quality standards and procedures.
- Implemented feedback mechanisms to enhance customer satisfaction and service delivery.
- Evaluated loan applications for accuracy and adherence to company policies.
- Maintained detailed records of client interactions and loan progress updates.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Built positive relationships with customers by offering best financing and product options for loans.
Store Manager
Liberty Tax and Loans
09.2022 - 04.2023
- Oversaw daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Prepared and reviewed individual and business tax returns to ensure compliance with federal and state regulations.
- Utilized tax preparation software to accurately input financial data, improving processing efficiency.
- Maintained up-to-date knowledge of changing tax laws and regulations through continuous professional development efforts.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
Backend Mechanic
Crown Cork and Seal
11.2020 - 09.2022
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance on machinery to ensure optimal performance.
- Repaired and replaced defective components in production equipment.
- Collaborated with team members to troubleshoot operational challenges efficiently.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Customer Service Representative
Advance America
04.2019 - 10.2020
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions to improve service delivery.
- Collaborated with team members to enhance operational processes and customer satisfaction.
- Trained new staff on customer service protocols and company policies for improved performance.
- Managed escalated complaints efficiently, ensuring timely resolutions and customer retention.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Restaurant Manager
Zaxbys
07.2012 - 08.2020
- Supervised daily restaurant operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures, contributing to team performance and efficiency.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated employee schedules, enhancing staffing efficiency during peak service hours.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career College
Southhaven, MS04-2019
Skills
- Customer service
- Problem-solving
- Time management
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Exceptional telephone etiquette
- Loan servicing
- Document verification
- Loan closing
- Loan origination
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Tracker
ABB
11.2024 - Current
Customer Service Representative Manager
Quick Cash
06.2023 - 10.2024
Store Manager
Liberty Tax and Loans
09.2022 - 04.2023
Backend Mechanic
Crown Cork and Seal
11.2020 - 09.2022
Customer Service Representative
Advance America
04.2019 - 10.2020
Assistant Restaurant Manager
Zaxbys
07.2012 - 08.2020
Certificate of Technical Studies - Medical Assistant
Concorde Career College