Alan Warner Perez
Glen Cove,NY
Summary
Versatile Club Manager with over 30 years of experience overseeing daily private Clubhouse operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
33
33
years of professional experience
Work History
Assistant General Manager
Meadow Brook Club
05.2023 - 10.2023
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with members to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet member demand.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Interacted well with members to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Clubhouse Manager/ Director of Food and Beverage
Sands Point Golf Club
02.2016 - 05.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food service and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to member satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep clubhouse and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and member satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated member concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special events to drive and enhance member experience.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Cultivated strong relationships with members to build loyalty and continued successful business.
Golf "Dormie House" Manager
The Creek
03.1991 - 01.2016
- Managed day-to-day operation of department to comply with regulations and industry standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Motivated staff to perform at peak efficiency and quality.
- Led planning, set up and takedown for special events.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Coordinated with other departmental management and staff to deliver food services for special events and functions.
Education
Bachelor of Arts - Illustration
School of Visual Arts
New York, NY05.1990
Associate of Arts - Design And Visual Communications
The Art Institute of Philadelphia
Philadelphia, PA05.1985
Skills
- Operations Management
- Team Leadership Expertise
- Hiring and Recruitment
- Workflow Coordination
- Menu Development
- Process Improvements
- Inventory Control
- Bar Management
Timeline
Assistant General Manager
Meadow Brook Club
05.2023 - 10.2023
Clubhouse Manager/ Director of Food and Beverage
Sands Point Golf Club
02.2016 - 05.2023
Golf "Dormie House" Manager
The Creek
03.1991 - 01.2016
Bachelor of Arts - Illustration
School of Visual Arts
Associate of Arts - Design And Visual Communications
The Art Institute of Philadelphia
Similar Profiles
Christopher FischerChristopher Fischer
Assistant Golf Professional at Meadow Brook ClubAssistant Golf Professional at Meadow Brook Club
Aidan EspyAidan Espy
Food Waiter at Meadow Brook Country ClubFood Waiter at Meadow Brook Country Club
Eric LinellEric Linell
Golf Caddy at Meadow Brook Golf ClubGolf Caddy at Meadow Brook Golf Club