Alany Santos
Summary
Dynamic professional with extensive experience in customer service and engagement across diverse populations. Proven ability to multitask and excel in high pressure environments while ensuring seamless operations and maintaining a focus on quality. Recognized for exceptional communication skills and adaptability, consistently delivering reliable support in fast-paced settings. Committed to fostering positive relationships and enhancing customer satisfaction through effective problem solving and proactive engagement.
Overview
3
3
years of professional experience
Work History
Physical Therapy Aide
Riverdale Physical Therapy
Bronx, NY
02.2024 - Current
- Assisted physical therapists in preparing treatment areas and organizing supplies for efficient workflows.
- Provided administrative support by answering phone calls and responding to patient inquiries promptly.
- Facilitated communication between patients and therapists to ensure clarity of treatment plans.
Server
Salvatore's of soho
The Bronx, New York
06.2023 - 01.2026
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints efficiently to ensure satisfaction and loyalty.
- Collaborated with team members to create a smooth and efficient service flow.
- Recommended menu items based on customer preferences to increase sales.
Receptionist
Manhattan University
The Bronx, New York
09.2022 - 03.2023
- Managed front desk operations, ensuring a welcoming atmosphere for visitors and staff.
- Performed data entry and filing tasks, maintaining organized records of correspondence and documents.
- Facilitated effective communication between departments, relaying important messages and updates promptly.
Education
Some College (No Degree) - Speech Pathology And Audiology
Lehman College
Bronx, NY05-2027
Skills
- Effective communication
- Customer service
- Organizational skills
- Team collaboration
- POS operation
- Reliability and punctuality
- Hospitality and professionalism
- Efficient money handling
- Excellent team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Fashion
- Documenting and sharing travel experiences
- Fundraising Events
- Theater
- Music
Timeline
Physical Therapy Aide
Riverdale Physical Therapy
02.2024 - Current
Server
Salvatore's of soho
06.2023 - 01.2026
Receptionist
Manhattan University
09.2022 - 03.2023
Some College (No Degree) - Speech Pathology And Audiology
Lehman College