Alanys Cortes
Kissimmee,FL
Summary
Dedicated and organized professional with a proven track record in delivering exceptional customer service within dynamic, fast-paced environments. Possessing strong interpersonal skills, fluency in multiple languages, and a proactive approach to independent tasks. Seeking opportunities to leverage expertise in providing outstanding customer experiences while contributing positively to team goals. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pm Pediatrics
Kissimmee, FL
09.2021 - 03.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Cashier/Customer Service
Zisslers Restaurant
Kissimmee, FL
06.2019 - 01.2020
- Taking the costumer's order, and answering the phone.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Spa and Kitchen
Give kids the world village
Kissimmee, FL
07.2018 - 08.2018
- Doing girls hair and nail, and serving food.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
Housekeeping, Laundry, Kitchen, Front desk
Ihg Army hotels
San Antonio, TX
06.2017 - 08.2017
- Maintaining everything clean, and cooking.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
Education
College in Medical Assistant -
Florida Technical College
06.2024
High school or equivalent -
Liberty High School
06.2024
certificate in Codding Program -
Valencia College
07.2019
Skills
- Fast learner
- Team Member
- Food Service
- Filing
- Organized
- Motivated
- Multilingual
- Team Leader
- Motivate others
- Problem solver
- Excell
- Spanish
- Bilingual
- Customer service
- Hospitality
- Patient Scheduling
- Procedure Assistance
- Medical Billing
- Payment Collection
- Inventory Management
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Sterilization techniques
- Vital signs monitoring
- Guest services
- Night audit
- Communication skills
- Cash register
- POS
- Medical Records Management
- Fluent in english and spanish
- Adaptable
- Electrocardiography (EKG)
Certification
- Microsoft Imagine Academy, 06/01/19, 150+ hours of coding, HTML, CSS, makecode, JavaScribt
- Makecode Arcade, 06/01/19, Block Code
- Certified Medical Assistant
Affiliations
Cultivate meaningful relationships with friends and family. Being able to maintain healthy social connections indicates your ability to communicate and collaborate effectively.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant
Pm Pediatrics
09.2021 - 03.2024
Cashier/Customer Service
Zisslers Restaurant
06.2019 - 01.2020
Spa and Kitchen
Give kids the world village
07.2018 - 08.2018
Housekeeping, Laundry, Kitchen, Front desk
Ihg Army hotels
06.2017 - 08.2017
College in Medical Assistant -
Florida Technical College
High school or equivalent -
Liberty High School
certificate in Codding Program -
Valencia College