Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Alanys Rodriguez Cherena

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, questions, issue resolution and order processing.

Overview

4
4
years of professional experience

Work History

Bilingual Customer Care Specialist

Security First Bank
08.2022 - Current
  • Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; transfers amount from customer accounts as directed
  • Posts transactions to customer accounts and maintains customer records
  • Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service
  • Assists customer inquiries over the phone
  • Opens new accounts and account maintenance
  • Supports customer online banking inquiries
  • Reviews reports to ensure compliance with government regulations and bank policies are being met
  • Processes ACH and wire transfers
  • Promotes bank's services and makes referrals to other bank departments
  • Performs other job-related duties as assigned
  • Assist with due dates changes and deferments.
  • Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
  • Managed escalated calls professionally, addressing concerns in the client''s preferred language to ensure satisfaction and swift resolution.
  • Maintained high levels of professionalism when handling sensitive or confidential information from customers in both languages.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Provided language translation services for customer service inquiries.

Team Lead

Panera bread
02.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.

CSR|TELLER

EXCHANGE BANK
06.2022 - 08.2022
  • Excellent customer service
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Host

Ollie and Hobbe's
11.2020 - 05.2021


  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

M.D. - Business Administration

Doane College
Crete, NE
07.2027

Bachelor of Arts - International Economics

University of Puerto Rico
San Juan, PR
01.2022

Skills

  • Ability to work in diverse teams and communicate well with others
  • Ability to work under pressure and with little supervision
  • Excellent customer service skills
  • Punctuality, organization, cleanliness, and honesty
  • Able to manage challenging situations
  • Great interpersonal and communication skills
  • Excellent at multi tasking
  • Strong verbal and written command of English and Spanish
  • Proficient knowledge in MS Word, PowerPoint and Excel
  • Bilingual (English/ Spanish)
  • Cash handling
  • Call center experience

References

Available upon request

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Customer Care Specialist

Security First Bank
08.2022 - Current

CSR|TELLER

EXCHANGE BANK
06.2022 - 08.2022

Team Lead

Panera bread
02.2021 - Current

Host

Ollie and Hobbe's
11.2020 - 05.2021

M.D. - Business Administration

Doane College

Bachelor of Arts - International Economics

University of Puerto Rico
Alanys Rodriguez Cherena