Alara Kansu
Falls Church,VA
Overview
3
3
years of professional experience
Work History
Quality Specialist
Ecolab
03.2023 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Verizon Representative
Edge Concepts
02.2023 - 04.2023
- Sell products on behalf of Verizon
- Closing sales and maintaining sales records
- Going door to door for customer service
- Gathering customer feedback and helping create promotional materials.
Front Desk Receptionist
Deltek
02.2023 - 02.2023
- Checking clients in and out
- Schedule and maintain appointments
- Handle all front desk coordination with customers both internal and external.
- Organize conference rooms
- Collect detailed information with clients
- Answer phones, transfer phone calls, and send emails
Lead Hostess
Trio Grill
06.2021 - 02.2023
- Took reservations and to-go orders by phone, and answered customer questions
- Supported the team with keeping the dining area ready for every guest
- Worked with FOH to move tables and adjust seating to accommodate groups with special requests
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide perfect guest experiences
- Monitored customer satisfaction through table touching, floor presence, and responding to customer inquiries
- Personal Assistant for the General Manager.
The Lofts Apartments
03.2020 - 07.2020
- Toured property with future tenants and provided information in regards to its key features
- Marketed property to local businesses through phone calls and emails
- Distributed and followed up on renewal notices
- Greeted clients and showed apartments and prepared leases
- Inspected properties before and after tenant move-ins to schedule maintenance, cleaners, and other services
- Collected rent and tracked resident payments and information in the computer system.
Education
High School Diploma -
Heritage High School
Leesburg, VABusiness
West Virginia University
Morgantown, WVArchitecture
New York Institute of Art And Design
New York, NY10.2023
Skills
- Planning and Organization
- Interior decorating
- Work planning and Prioritization
- Multi-tasking
- Attention to detail
- Idea visualization and Brainstorming
- Microsoft Word, Access, Excel, and PowerPoint
- Event planning
- Teamwork and Collaboration
- AutoCAD
Languages
Turkish
Native or Bilingual
German
Limited Working
Timeline
Quality Specialist
Ecolab
03.2023 - Current
Verizon Representative
Edge Concepts
02.2023 - 04.2023
Front Desk Receptionist
Deltek
02.2023 - 02.2023
Lead Hostess
Trio Grill
06.2021 - 02.2023
The Lofts Apartments
03.2020 - 07.2020
High School Diploma -
Heritage High School
Business
West Virginia University
Architecture
New York Institute of Art And Design