Alaric D. Scott Jr
Help Desk Technician, Project Manager
Elk Grove,CA
Summary
Energetic team-player ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Dedicated Program Director adept at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Program Director
California Black Chamber Of Commerce
Sacramento, CA
02.2019 - 03.2020
- Identified risks and developed mitigation plans.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Provided ongoing direction and leadership for program operations.
- Interacted with customers and clients to identify business needs and requirements.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Assisted program manager with developing budget and schedule.
- Developed CBCC TV program from ground up, laying out framework and defining roles.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Maintained and updated all project related documents.
- Improved success of program by making proactive adjustments to operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Administrative Assistant
California Black Chamber Of Commerce
Sacramento, CA
02.2019 - 03.2020
- Coached new employees on administrative procedures, company policies and performance standards.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored President's work calendar and scheduled appointments, meetings and travel.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Performed research to collect and record National Small Business data.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained complex digital filing system for financial information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
General Manager
24/7 Mobile Notary Services
Sacramento, CA
01.2013 - 01.2018
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Certificate - Marketing
Columbia University In The City Of New York
New York, NY 01.2019 - 01.2020
Business Management
Sacramento City College
Sacramento, CA 01.2010 - 01.2010
Cont. - Information Technology
Pikes Peak Community College
Colorado Springs 06.2009 - 12.2009
Skills
Excellent relationship management capabilitiesundefined
Accomplishments
- Current Job PositionsProgram Manger California Black Chamber of Commerce.
- District Manager, California - Satcomm, LLC.
- General Manager, 24/7 Mobile Notary Services.
- Electrician’s Assistant, S&B Electrical Maintenance Company.
- General Marketing Manager, Miles Benidicine Inc.
Certification
Skillpath Communication Training
Timeline
Skillpath Communication Training
03-2019
Program Director
California Black Chamber Of Commerce
02.2019 - 03.2020
Administrative Assistant
California Black Chamber Of Commerce
02.2019 - 03.2020
Certificate - Marketing
Columbia University In The City Of New York
01.2019 - 01.2020
General Manager
24/7 Mobile Notary Services
01.2013 - 01.2018
Business Management
Sacramento City College
01.2010 - 01.2010
Cont. - Information Technology
Pikes Peak Community College
06.2009 - 12.2009
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