Adaptable and patient; I am a dedicated team player committed to creating inclusive experiences. Holding over five years of customer service experience, I excel at building positive relationships through clear communication and effective problem-solving. CPR and Lifeguard certified, I thrive in high-pressure environments while maintaining a strong focus on safety and customer satisfaction. I am passionate about making a difference in my community and continuously growing both personally and professionally. My perseverance drives form optimism, hard work and self-discipline.
As a lifeguard my training has allowed me to Gain and maintain my red cross-first aid, and CPR certifications. Ensuring water safety for individuals of all ages. While additionally instructing swim lessons; promoting skill development and water confidence. Fostering trust and communication with children and families, creating a supportive and respectful environment.
Learning and applying "G.E.T" : Greet, engage, and thank, with customers to ensure smooth transactions and positive shopping experiences. Demonstrating patience and flexibility in high-volume, fast-paced retail situations. Guiding customers with product questions, store navigation, and cash+card transactions accurately and efficiently. All while, collaborate with coworkers to keep front-end operations restocked and clean.
Working for three years at Kroger's family grocery store has allowed me to develop Team Building Skills, and customer service communication skills. Learning how to deescalate and solve problems, big and small, during day to day work interactions with customers and employees. Becoming educated on cleaning chemicals and OSHA laws/requirements.
As a camp counselor, I guided and cared for large groups of children in a 24-hour, six-day-a-week setting over a seven-week period. Overall leading, protecting and helping develop young minds within Nature. Influencing teamwork and wildlife awareness. Evolving my communication, observation, and endurance skills; while building inclusive, safe, and consistent interactive opportunities for our future of generations.
Starbucks developed my efficiency and consistency with production, while bringing a welcoming attitude every day. Working with a team to address proper roles and allow better service for each customer as an individual. Focusing on time management and attention towards our customs as well acknowledgment towards active duty/veterans. Overall incorporating quality and positivity into the community, in hopes of deeper connection.
As both cashier and drink maker, I independently managed every aspect of customer service during each shift, from taking and preparing orders to handling payments. Working solo taught me to adapt quickly, stay organized, and maintain efficiency under pressure, all while remaining attentive to my surroundings. This role strengthened my multitasking and self-management skills, including cleaning, restocking, and maintaining a professional, family-friendly environment that emphasized integrity and positive customer interactions.
Working in the kitchen and dishpit required me to prioritize customer satisfaction while preparing quality meals under tight time constraints and high-pressure conditions. This experience helped me grow in time management, organization, and maintaining high standards of cleanliness in a fast-paced environment.