ALASSANE KONE
Cloud Architect/Engineer
Austin,TX
Summary
Trained cloud Architect/Engineer with extensive hands-on experience in AWS and Microsoft Azure, specializing in IaaS and PaaS services. Expertise in implementing secure, optimized, and Well Architected cloud deployments. Strong work ethic and adaptability drive motivation to take on new challenges. Exceptional interpersonal skills for effective collaboration and unsupervised work. Proven track record of quickly mastering new skills, making me a valuable asset to any organization.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
IT Support Engineer
National Emergency management & Response
San Antonio, TX
07.2018 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Deployments Programs Support Advisor
Apple Inc.
Austin, TX
09.2015 - 06.2018
- Managed the French-Canadian deployment support team.
- Provided administrative support to both French Canadian and American schools and businesses.
- Enrolled both French Canadian and American schools and businesses into DEP, VPP, and Apple's ASM programs.
- Provided phone and e-mail support to both schools and businesses in regards to purchasing, billing, or any other account management-related issues.
- Worked and served as a liaison with other support and escalation teams to ensure developers' needs are met.
- Tested and implemented new features for different software used within different departments at Apple, such as SAP and iLOG, using Agile methodology.
IT Support Technician
Army
Strasburg, France
03.2011 - 07.2015
- Conducted maintenance and updates on existing computer networks.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Performed maintenance and upgrades to existing computer systems as needed.
- Conducted troubleshooting flaws in software, hardware configuration, and communications equipment, and then fixed problems as they arise.
- Updated and configured virus protection software and other programs to keep networks secure.
- Monitored and maximized network performance.
- Installed and configured computer systems and network equipment, including local area networks (LANs), wide area networks (WANs), and data communication systems.
- Communicated updates and problems to other employees, as well as those in management roles.
- Trained new users.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
Education
Master of Science - Cloud Computing
University of Texas in Austin
Austin, TX 06.2024 - 02.2025
Cisco CCNA, AWS, AZURE, ORACLE Trained - Information Technology
Austin Community College
Austin, TXBachelor's degree - computer interactive systems
University of Birmingham
Birmingham UKOCN Award - Information Technology
Matthew Bolton College
Birmingham UKSkills
- cloud computing concepts
- Amazon Web Services (AWS)
- Microsoft Azure
- virtualization technologies
- VMware
- Hyper-V
- networking concepts
- containerization technologies
- Docker
Cloud Computing Projects
- Compute, Storage, and Networking on AWS, Designed and implemented a solution using EC2, Load Balancers, Auto Scaling Groups, S3, VPC, and Subnets to showcase expertise in AWS cloud services. Gained insights into the advantages and trade-offs of cloud-based vs. on-premises deployments.
- Containerization and Managed Services on AWS, Developed a containerized solution using Docker, ECR, Docker Hub, and Tomcat, integrated with managed services like RDS, SNS, and SQS. Demonstrated proficiency in modern DevOps practices and highlighted benefits over traditional infrastructure.
- Compute, Networking, and Storage on Azure, Implemented a scalable solution using Azure Virtual Machines, Scale Sets, Blob Storage, Virtual Networks, and Network Security Groups. Analyzed the pros and cons of cloud-based infrastructure compared to on-premises setups.
Timeline
Master of Science - Cloud Computing
University of Texas in Austin
06.2024 - 02.2025
IT Support Engineer
National Emergency management & Response
07.2018 - Current
Deployments Programs Support Advisor
Apple Inc.
09.2015 - 06.2018
IT Support Technician
Army
03.2011 - 07.2015
Cisco CCNA, AWS, AZURE, ORACLE Trained - Information Technology
Austin Community College
Bachelor's degree - computer interactive systems
University of Birmingham
OCN Award - Information Technology
Matthew Bolton College
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