Summary
Overview
Work History
Education
Skills
References
Timeline
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Alauna Archer

Williamstown,WV

Summary

Thank you for reviewing my resume. I am a proactive and versatile professional with a dedication to quickly adapting to new challenges. I possess strong problem-solving abilities and have a proven track record of fostering strong relationships with clients and team members. I am largely focused on supporting team success and achieving positive results. With a strong desire to adapt, learn and foster new skills, I would love the opportunity to provide that for your team.

Overview

7
7
years of professional experience

Work History

Staffing Specialist

We Staff Better
Mineralwells, WV
03.2024 - Current
  • Recruit new applicants for assistance in job placement and setting up interviews.
  • Assist clients in locating qualifying candidates to fill open positions.
  • Complete background checks and drug screening on candidates.
  • Complete and file candidate tax withholdings and I9 verifications.
  • Process payroll.
  • Communicate via email, phone, and text with candidates and clients.
  • Coordinate with state employment agencies to assist applicants in employment.
  • Conduct interviews to ensure proper fit for available positions.
  • Create and edit resumes for candidates.
  • Communicate with employees regarding all inquiries as well as any disciplinary actions needed.
  • Comply with all federal and state employment laws.

Customer Service Agent

Woodcraft Supply LLC
Parkersburg, WV
04.2021 - 03.2024
  • Assist customers with inquiries and services through incoming calls.
  • Process purchase orders as a vendor, ensuring accuracy and efficiency.
  • Set up tax-exempt accounts utilizing state exemption records for clients.
  • Resolve customer account and order issues promptly and effectively.
  • Provide friendly service related to orders and customer accounts.
  • Communicate with customers and vendors via email to facilitate resolutions for any needs.
  • Advise customers on purchasing decisions based on individual needs.
  • Coordinate communication between customers and vendors for dropship orders.
  • Complete credit checks, and set up Net 30 accounts.

Debt Collector

Regional Collection Services
Marietta, OH
12.2019 - 04.2021
  • Conduct outbound calls regarding bills in collections to ensure timely payment.
  • Verify and updated debtor information to maintain accurate records.
  • Collect and organize payments for outstanding bills to improve cash flow.
  • Issue collection notices and debtor statements to facilitate recovery efforts.
  • Handle incoming calls to assist with inquiries and service requests.
  • Receive and forward insurance information for rebilling processes.

Receptionist

Workforce
Parkersburg, WV
05.2018 - 12.2019
  • Greet clients, answer general questions, and direct them to appropriate locations and departments.
  • Deliver administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
  • Sort incoming mail and direct it to the correct personnel each day.
  • Answer phones and emails to assist with employment inquiries.
  • Answering and directing incoming calls using a multi-line telephone system.
  • Assist clients with job postings and resume building; improving resumes or creating new resumes.
  • Check in clients to the computer library to allow job acquisition with our assistance.
  • Manage the inventory of office supplies, and place orders to ensure adequate stock levels.
  • Schedule and confirm appointments.
  • Manage the company database, and ensure the accuracy of contact information.
  • Educate and enroll clients in job marketing programs for tuition-free schooling.

Receptionist

Westbrook Health Services
Parkersburg, WV
12.2017 - 05.2018
  • Check in clients to ensure accurate records and proper HIPAA protocol.
  • Provide information on services, and direct clients to appropriate departments.
  • Review and verify insurance subscriptions to maintain compliance.
  • Process payments with precision to support financial operations.
  • Formulate financial spreadsheets for reporting and analysis.
  • Verify and submit insurance rosters for accurate record-keeping.
  • Communicate with medical service staff in regard to patient needs.

Education

GED -

Lincoln Adult Learning Center

Basic Life Support Certification

National CPR Foundation

Skills

  • Microsoft Office
  • Microsoft Excel
  • Human resources
  • Interviewing
  • Recruiting
  • Operating systems
  • Employee relations
  • Organizational skills
  • Communication skills
  • Talent acquisition
  • Time management
  • HR sourcing
  • Documentation and recordkeeping
  • Background checks
  • Payroll administration
  • Candidate sourcing
  • Regulatory compliance
  • Resume writing
  • Data entry
  • Client relationship management
  • Teamwork and collaboration

References

References available upon request.

Timeline

Staffing Specialist

We Staff Better
03.2024 - Current

Customer Service Agent

Woodcraft Supply LLC
04.2021 - 03.2024

Debt Collector

Regional Collection Services
12.2019 - 04.2021

Receptionist

Workforce
05.2018 - 12.2019

Receptionist

Westbrook Health Services
12.2017 - 05.2018

GED -

Lincoln Adult Learning Center

Basic Life Support Certification

National CPR Foundation

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Alauna Archer