Alauna Bixler

Kearney,MO

Summary

Dynamic customer service professional with extensive experience at Lincare Holdings, Inc. Proven ability in complaint handling and team training, enhancing customer satisfaction and retention. Recognized for problem-solving skills and adaptability, consistently achieving performance metrics while fostering a positive work environment. Committed to delivering exceptional service and driving sales growth.

Overview

years of professional experience

Certification

Work History

Lead Customer Service Associate / Sales

Lincare Holdings, Inc Specialty Pharmacy Division

Kansas City, MO

07.2017 - Current

Supported daily sales operations, ensuring outstanding customer service.
Learned product knowledge to effectively address customer inquiries and enhance sales experiences.
Engaged customers through effective communication, fostering positive relationships and repeat business.
Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
Trained and mentored new associates on company policies and customer service protocols.
Collaborated with management to develop strategies for improving overall service quality.
Analyzed customer feedback to identify trends and recommend actionable solutions.
Managed escalated customer issues, providing effective resolutions to complex problems.
Conducted regular training sessions to enhance team performance and product knowledge.
Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Resolved escalated customer complaints effectively while maintaining composure under pressure.
Consistently met performance metrics in call handling, fostering a high-quality service environment.
Conducted regular performance reviews, identifying areas for growth and providing constructive feedback to colleagues.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Reviewed associate performance to identify training needs.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Identified and resolved discrepancies and errors in customer accounts.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cashier

Target

Kansas City, MO

07.2014 - 07.2015

Enhanced operational procedures to increase efficiency in customer service.
Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
Maintained clean and organized checkout area, promoting a welcoming environment for customers.
Handled cash and credit card payments securely, adhering to company policies and procedures.
Collaborated with team members to manage peak hours effectively, reducing wait times for customers.
Implemented upselling techniques, contributing to increased sales through product recommendations.
Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.

Assistant Bakery Manager

Big V Country Mart

Kearney, MO

04.2004 - 06.2013

Processed customer transactions efficiently using POS systems, ensuring accuracy and speed.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Assisted in daily operations of bakery department, ensuring product quality and freshness.
Trained new staff on baking techniques and equipment usage to enhance team efficiency.
Maintained inventory levels, coordinating with suppliers for timely restocking of ingredients.
Implemented visual merchandising standards to optimize product display and customer engagement.
Monitored production schedules to meet customer demand while minimizing waste.
Assisted in managing customer orders, ensuring accurate fulfillment and satisfaction.
Collaborated with management to streamline processes, improving overall department workflow.
Ensured compliance with health and safety regulations within the bakery environment.
Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
Inspected, checked, and monitored baking products and supplies to guarantee freshness.
Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
Established strong relationships with vendors and suppliers – negotiating pricing and delivery terms that benefitted both parties.
Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
Participated in store-wide events and community outreach initiatives, representing the bakery department and fostering a positive image within the local area.
Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.

Education

Desert Hot Springs High School

Desert Hot Springs, CA

05.2002

Skills

Complaint handling
Fast learner
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Team member training
Positive and friendly
Customer support
Call center experience
Work prioritization
MS office applications
Willingness to lead
Customer complaint resolution
Customer correspondence
Quality control
Payment processing
Order fulfillment
Order processing
Escalation management
Team task delegation
Team performance
Team training and leadership
Teamwork
Problem-solving skills

Time management
Problem-solving abilities
Multitasking
Calm and professional under pressure
Reliability
Excellent communication
Computer skills
Understanding customer needs
Customer service excellence
Active listening
Adaptability and flexibility
Verbal and written communication
Money handling
Decision-making
Phone etiquette
Microsoft office
Data entry
Self motivation
Information gathering
Goal setting
Professionalism
Adaptability
Written communication
Quality assurance