Alaundra Jones
Indianapolis,IN
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Trained in connecting with customers to build positive relationships and strengthen loyalty. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Republic Airways
05.2022 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Customer Service Assistant
American Airlines
12.2021 - 04.2022
- Collected payment for customer purchases
- Greeted all customers and provided prompt and friendly service
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered inbound customer calls and responded to inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained positive account relationships through regular contact and knowledgeable service for every need.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Customer Service Agent
American Airlines
09.2021 - 12.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new employees on procedures and policies to maximize team performance.
- Worked with supervisor to develop customer service improvement initiatives.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Ramp Agent
Reagan Airport
03.2021 - 09.2021
- Marshaling aircraft when it arrives loading/unloading and sorting freight and baggage servicing the aircraft
- Elivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
- Guided aircraft safely to and from parking areas, gates, and taxiways by communicating effectively with team members
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs
- Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.
Cashier Team Lead
03.2019 - 01.2020
- I handled money and made sure I was delivering the best service to customers
- Anaged checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information
- Processed daily receipts for purchases, refunds, and exchanges
- Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers
- Directed team to maintain consistent stock levels and organized shelving around cashier areas
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.
Education
High School Diploma -
Uniontown Area Highschool
Uniontown, PaSkills
- Customer Service
- Customer service excellence Customer service
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Account Management
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Computer Skills
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Retail operations Employee training
- POS systems Health and safety compliance
- Material Handling Product knowledge
- Client communication Team development
- Organization Teamwork
- Planning
- Verbal and Written Communication
- Administrative Tasks
- Flight Information Dissemination
- Airline Policies
- Creative Thinking
- Cleaning and Sanitizing
- Special Needs Assistance
- Verbal and written communication
- Flight systems knowledge
- Schedule Management
- Attention to Detail
Timeline
Flight Attendant
Republic Airways
05.2022 - 07.2024
Customer Service Assistant
American Airlines
12.2021 - 04.2022
Customer Service Agent
American Airlines
09.2021 - 12.2021
Ramp Agent
Reagan Airport
03.2021 - 09.2021
Cashier Team Lead
03.2019 - 01.2020
High School Diploma -
Uniontown Area Highschool