Alauni Delacerna
West Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Aircraft Cabin Cleaner
Unifi
Salt Lake City, UT
02.2021 - 03.2024
- Disinfected galleys between flights according to established policies.
- Vacuumed carpets and upholstery to remove dirt, dust, and debris.
- Maintained records of service performed in order to track maintenance needs.
- Replenished amenities such as blankets, pillows, headphones, as needed.
- Conducted post-flight inspections of cabin area after disembarkation of passengers.
- Checked seat belts for wear and tear before each flight.
- Inspected aircraft cabins for any damage or missing items requiring repair or replacement.
Customer Service Representative
Optum, UnitedHealth Group
West Valley City, UT
10.2018 - 03.2020
- Adhered to HIPAA regulations when handling confidential patient information.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Bakery Packer
Stone Ground Bakery
Salt Lake City, UT
03.2017 - 09.2018
- Collaborated with other team members to complete tasks efficiently.
- Packed finished products into boxes or bags for shipping.
- Performed daily maintenance checks on equipment before use.
- Ensured that all equipment was properly maintained and serviced.
- Cleaned and sanitized work areas regularly throughout shift.
- Followed all food safety guidelines when handling products.
- Contributed to team effort by accomplishing related tasks as needed.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT05-2017
Skills
- Strong Work Ethic
- Organizational abilities
- Effective Communication
- Reliability
- Teamwork and Collaboration
- Organizational Skills
- Relationship Building
- Decision-Making
- Task Prioritization
- Adaptability
- Problem-Solving
Timeline
Aircraft Cabin Cleaner
Unifi
02.2021 - 03.2024
Customer Service Representative
Optum, UnitedHealth Group
10.2018 - 03.2020
Bakery Packer
Stone Ground Bakery
03.2017 - 09.2018
High School Diploma -
Taylorsville High School