ALAURA RHEA

• Improved patient well-being by providing compassionate care and support during their mental health journey.
• Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
• Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Charted on each patient daily.
• Maintained patient records, documenting changes in patient condition.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Enhanced patient satisfaction with thorough assessments, personalized treatment plans, and empathetic communication.

• Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
• Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
• Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
• Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
• Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
• Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
• Accompanied physicians through day in fast-paced, stressful environments.
• Accepted dictated notes and produced professional documents with outlined information.
• Reviewed transcribed material for compliance with HIPAA requirements.

- GREAT, references as I left on very good terms.

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Expanded company reach by establishing new connections with potential clients at industry events and conferences.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Followed up with existing customers to provide additional support and address concerns.
• Maintained organized, presentable merchandise to drive continuous sales.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Oversaw daily outbound calls to identify services that address primary needs.