Summary
Overview
Work History
Education
Skills
Timeline
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Alaura West

Summary

Dynamic professional with extensive experience in customer service and office organizatio. Proven ability to enhance operational efficiency and drive sales through effective communication and problem-solving skills. Adept at training associates and managing cash handling processes, ensuring a positive experience for clients and colleagues alike.

Knowledgeable with solid background in jewelry sales and customer service and personal assistant. Demonstrated success in building client relationships and driving sales through personalized service and product knowledge. Proven ability to use communication and sales skills to achieve customer satisfaction and meet sales goals.

Overview

8
8
years of professional experience

Work History

Office Assistant

Dental Design
11.2022 - 01.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Ensured timely completion of projects by coordinating resources.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Jewelry Sales Associate/Floor Manager

Riddles Jewelry
06.2022 - 01.2025
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
  • Trained new associates in sales techniques and product knowledge, raising overall team's performance.

Bartender/Assistant to Owner

Larry's Cocktails
03.2017 - 06.2022
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
  • Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
  • Participated in promotional events and special occasions at the establishment, assisting in setup and execution to ensure successful outcomes.
  • Operated POS system to collect payments from customers.
  • Greeted customers and provided friendly, knowledgeable service.

Education

High School Diploma -

EGF Senior High School
East Grand Forks, MN
05-2004

Skills

  • Customer service
  • Sales techniques
  • Training associates
  • Attention to detail
  • Effective communication
  • Problem solving
  • Office organization

Timeline

Office Assistant

Dental Design
11.2022 - 01.2025

Jewelry Sales Associate/Floor Manager

Riddles Jewelry
06.2022 - 01.2025

Bartender/Assistant to Owner

Larry's Cocktails
03.2017 - 06.2022

High School Diploma -

EGF Senior High School

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Alaura West