Lauren Topping
Chattanooga,TN
Summary
Lauren Topping - Data Analyst and Creative Social Media Manager experienced in managing social media programs. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Detail-focused Data Analyst with knowledge in data warehousing, process validation and data cleaning. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working multipotentialite.
Overview
12
12
years of professional experience
Work History
Director of Events and Social Media Coordination
St. Peter's Episcopal Church
Chattanooga, TN
08.2017 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy. Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown. Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers by 8%. Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 8-10 team members and volunteers. Managed venue, labor and technical efforts of internal and external partners to successfully execute 18 events per year.
- Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs. Spearheaded community event center's online presence, mobilized public relations and social media initiatives and upgraded event communications to 150 potential attendees.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners. Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Developed and maintained courteous and effective working relationships.
Realtor
Keller Williams Realty
Chattanooga, TN
01.2015 - 01.2018
- Developed and maintained relationships with clients through networking, postcards and cold calling. Resolved client concerns related to home purchases to maintain high satisfaction ratings. Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals. Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use. Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results. Compared recently sold area properties to determine competitive market prices.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers. Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures. Collected fees and documented payment processes for property transactions.
Dental Assistant
Smiles Of Chattanooga
Chattanooga, TN
03.2011 - 01.2015
- Educated patients by giving oral hygiene, plaque control and postoperative instructions. Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines. Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads. Utilized Eaglesoft to document and maintain patient information and health background. Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Certification - Data Analytics
06.2022
A Data Analyst with freshly developed skills in data analytics, data visualization, report generation, and project management with expertise in Excel, Tableau, R, and SQL. Bringing forth the ability to synthesize quantitative information and interact effectively with colleagues and clients.
Associate of Science - Education
05.2021
Skills
- Google Analytics
- Administering Social Media Accounts and Content Writing
- Team Recruiting and Hiring
- Graphics Creation
- Public Presentations
- Program Planning
Timeline
Director of Events and Social Media Coordination - St. Peter's Episcopal Church
08.2017 - Current
Realtor - Keller Williams Realty
01.2015 - 01.2018
Dental Assistant - Smiles Of Chattanooga
03.2011 - 01.2015
Merit America - Certification, Data Analytics
Chattanooga State Community College - Associate of Science, Education
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