Alawathugodage Roshen
Brooklyn Park,MN
Summary
Dynamic Front End Team Lead at Dragonstar Supermarket with a proven track record in enhancing customer satisfaction through exceptional service and effective team management. Skilled in cash handling and problem-solving, I fostered a positive shopping experience and consistently maintained accurate financial reporting. As a Professional retail worker with proven ability to lead and inspire teams and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
3
3
years of professional experience
Work History
Front End Team Lead
Dragonstar Supermarket
01.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Communicated with customers and team members to solve problems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
St. Mary's College
Negombo, Sri Lanka08-2014
Skills
- Customer service
- Patience and empathy
- Cash handling and management
- Professionalism and courtesy
- Reliability and punctuality
- Problem-solving
- Team management
- Opening and closing procedures
- Transaction management
- Attention to detail
Timeline
Front End Team Lead
Dragonstar Supermarket
01.2022 - Current
High School Diploma -
St. Mary's College