Alawna Granillo
Chandler,AZ
Summary
Driven professional with a proven track record at Nellis Auction, adept in data processing and enhancing team performance. Excelled in customer service and schedule coordination, significantly improving data accuracy and operational efficiency. Skilled in training and mentoring, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Data Processor
Nellis Auction
07.2023 - 07.2024
- Compiled information and input into Type database.
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Located and corrected data entry errors and reported to management.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Checked for accuracy by verifying data and records.
- Evaluated source documents to locate needed information.
Shift Lead Manager
Genos Pizza
09.2020 - 06.2023
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Evaluated employee performance and coached and trained to improve weak areas.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Front Desk Assistant
Blue Leaf
01.2019 - 07.2020
- Excellent communication skills, both verbal and computer .
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Mesa High School
Mesa, AZSkills
- Customer Service
- Schedule Coordination
- Training and mentoring
- Problem-Solving
- Budgeting and reporting
- Time Management
- Transaction Processing
- POS Systems
- Sales expertise
Languages
English
Spanish
Timeline
Data Processor
Nellis Auction
07.2023 - 07.2024
Shift Lead Manager
Genos Pizza
09.2020 - 06.2023
Front Desk Assistant
Blue Leaf
01.2019 - 07.2020
Mesa High School
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