Alaya Barrett
Virginia Beach,VA
Summary
With over 3 years of work experience and a diverse range of skills, I offer a valuable combination of expertise. As an authorized worker in the US, I am equipped to contribute to any employer's success. My drive to continuously learn and grow enables me to uncover new insights and propel my career forward.
Overview
7
7
years of professional experience
Work History
Receptionist
Owl Creek Veterinary
09.2024 - 12.2024
- Streamlined front desk operations for efficient patient flow.
- Manage numerous customer inquiries over the phone.
- Maintained precise records by organizing paperwork through Xerox.
- Managed transaction processing for card and cash payments.
- Sanitized and wiped down workspaces consistently.
Scheduler / PCA
Hand N Heart
07.2024 - 09.2024
- Maintained efficient communication through both inbound and outbound calls.
- Coordinated client scheduling for VA healthcare services.
- Ensured aides arrived at client's locations as per schedule.
Sorting/ Pack
Amazon Warehouse
01.2024 - 06.2024
- Handled packaging of products for shipment.
- Arranged products in proper order.
- Oversee cleanliness of the station and manage inventory.
Customer Service Representative
IBEX Global
12.2021 - 10.2022
- Oversaw communication with customers, ensuring comprehensive responses to questions.
- Managed significant number of member inquiries via phone.
- Facilitated the booking of non-urgent medical visits for members.
- Facilitated assistance to members via the portal regarding days notices, insurance plans, denials, and cancellations.
Team member / Cashier
Tilt Studio
08.2018 - 12.2021
- Streamlined ticket pricing and ensured accurate cash handling processes.
- Maintained clear communication with customers to achieve satisfaction.
- Alerted maintenance team to repair equipment promptly.
- Performed thorough cleaning duties during end-of-day shifts.
Customer Service Representative
Faneuil
07.2021 - 12.2021
- Processed a large number of member inquiries continuously.
- Clarified processes for checking insurance information.
Customer Service Representative
Aston Carter
07.2021 - 12.2021
- Maintained high call volumes from members
- Completed forms for members to assist with VEC UNEMPLOYMENT benefits
- Provided guideline information to help the application process
Cashier
Virginia ABC Store
03.2020 - 06.2020
- Ensured precise cash handling processes.
- Managed proper shelf arrangement, including back-room inventory.
- Delivered excellent sales assistance and customer service.
Cashier/ Hostess/ Server/ Bartender
JR Crickets
04.2018 - 12.2018
- Welcomed customers warmly.
- Verified final counts by checking cash drawer accuracy.
- Compiled consumer requests for ultimate satisfaction.
- Utilized social media channels for business promotion and growth.
- Ensured environment remained welcoming and tidy to satisfy customers.
- Ensured all tickets and tabs were closed by end of shift.
- Addressed complaints and concerns of high-rate clients effectively.
- Handled challenges faced by customers promptly.
Education
High School Diploma -
Kecoughtan High School
06.2017
Skills
- Critical thinking skills
- Patience
- Communication skills
- MS-Office
- Windows 7
- Windows XP
- Organizational skills
- Leadership skills
- Time management skills
- Conflict resolution skills
- Cash handling skills
- Scan with XEROX
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Receptionist
Owl Creek Veterinary
09.2024 - 12.2024
Scheduler / PCA
Hand N Heart
07.2024 - 09.2024
Sorting/ Pack
Amazon Warehouse
01.2024 - 06.2024
Customer Service Representative
IBEX Global
12.2021 - 10.2022
Customer Service Representative
Faneuil
07.2021 - 12.2021
Customer Service Representative
Aston Carter
07.2021 - 12.2021
Cashier
Virginia ABC Store
03.2020 - 06.2020
Team member / Cashier
Tilt Studio
08.2018 - 12.2021
Cashier/ Hostess/ Server/ Bartender
JR Crickets
04.2018 - 12.2018
High School Diploma -
Kecoughtan High School
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