Alaya Coleman
Greensboro,NC
Summary
Customer service professional with expertise in client engagement and digital content creation. Demonstrated success in delivering high-quality projects on time while fostering team collaboration. Strong communication skills utilized to enhance client relationships and drive marketing initiatives. Proven track record of developing engaging content that meets strategic goals.
Overview
5
5
years of professional experience
Work History
Life guard
DRD Pool Management
Baltimore, Maryland
05.2024 - 08.2025
- Responded promptly to emergencies with first aid and CPR techniques.
- Educated patrons on swimming techniques and water safety practices to enhance their skills and awareness.
- Enforced pool regulations to create a safe environment, preventing accidents and ensuring compliance among visitors.
- Monitored the pool area to ensure guest safety and adherence to rules.
- Conducted hourly testing of pool water to ensure safe chemical levels.
- Ensured cleanliness of pool facilities and balanced chemical levels to uphold safety and hygiene standards.
Digital Content Creator
YouthWorks Baltimore Summer Jobs
Woodlawn, MD
06.2023 - 09.2023
- Created engaging digital content for social media platforms to increase audience interaction.
- Developed visually appealing graphics using design software tools, enhancing visual communication.
- Conducted research on design trends to inform creative direction and innovation.
- Collaborated with clients to understand project needs, delivering tailored design solutions that met expectations.
- Participated in brainstorming sessions for upcoming campaigns and initiatives.
- Assisted in the creation of presentations and reports for client meetings and proposals.
- Completed day-to-day duties accurately and efficiently.
- Met project deadlines by implementing revisions based on feedback.
Cashier
summer Snowball stand
Baltimore, Maryland
06.2023 - 08.2023
- Maintained accurate cash drawer throughout shift, ensuring balanced totals.
- Guided customers in menu selections and offered tailored product recommendations to enhance their experience.
- Handled customer inquiries and resolved complaints in a friendly manner.
- Welcomed customers and addressed inquiries about store products and services, fostering a positive shopping environment.
- Highlighted seasonal specials to engage customers and drive sales during peak promotional periods.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Prepared and served snowballs with attention to presentation and quality.
- Stocked supplies and maintained the cleanliness of the work area regularly.
- Performed various tasks requested by management to support operations.
Kids Academy Team Member
School Teachers
Baltimore, Maryland
10.2020 - 05.2021
- Facilitated engaging learning activities for children in a supportive environment.
- Encouraged active participation in activities, fostering children's confidence and engagement.
- Design fun, interactive games that motivate students to complete schoolwork while learning
- Coordinated with team members to develop tailored lesson strategies that enhanced learning experiences.
- Assisted teachers in preparing lesson materials and classroom setups.
- Organized educational resources and maintained a tidy classroom space.
- Implemented individual learning plans, ensuring support for diverse learning needs and promoting student success.
Education
Bachelor of Arts - Criminal Justice
North Carolina A&T State University
Greensboro, NC05-2029
High School Diploma -
Baltimore City College Highschool
3220 The Alameda, Baltimore, MD 2121806-2025
Skills
- First aid certification
- Customer service
- Team collaboration
- Digital content creation
- Project management
- Communication skills
- Social media management
- Time management
Accomplishments
All-American in track & field
Affiliations
Volunteered at an elementary school, assisting students with their academic work.
Timeline
Life guard
DRD Pool Management
05.2024 - 08.2025
Digital Content Creator
YouthWorks Baltimore Summer Jobs
06.2023 - 09.2023
Cashier
summer Snowball stand
06.2023 - 08.2023
Kids Academy Team Member
School Teachers
10.2020 - 05.2021
Bachelor of Arts - Criminal Justice
North Carolina A&T State University
High School Diploma -
Baltimore City College Highschool