Alaya Daniel
Virginia Beach,VA
Summary
Experienced Virtual Assistant skilled in task management, communication, and efficient use of digital tools. Dedicated to enhancing productivity and ensuring tasks are completed on time. Trusted for handling confidential information and committed to streamlining operations for clients.
Overview
9
9
years of professional experience
Work History
Freelance Copywriter Virtual Assistant
Smooth Sailing Virtual Assisting Services
01.2023 - Current
- Create online and website copy in line with brand identity, tailor messages for target audience, enhance SEO, and proofread for accuracy and grammar.
Restaurant Co-Owner
Mazari Kebab & More
11.2020 - Current
- Manage payroll, deposits, cost control, scheduling, delegation, and quality monitoring. Also, recruit, train staff and maintain positive community relations.
Customer Care Associate
Magellan Health
12.2018 - 11.2020
- Managed 70+ daily calls, ensured efficient healthcare support. Led Employee Engagement Committee as Secretary, boosting morale through monthly events within six months.
Inspector
Pfizer
04.2018 - 11.2018
- Performed rigorous inspections on 653 drug units across 5 pans per shift, following SOPs and GMP guidelines. Maintained detailed inspection and audit records for enhanced reporting and analysis.
Shift Leader
Dunkin' Donuts
06.2014 - 03.2018
- Oversaw shift operations in the GM's absence, ensuring resource allocation and team performance to maintain profitability. Conducted new employee training and delegated daily tasks.
Tour Guide & Student Caller
Chowan Admissions Office
08.2014 - 12.2017
- Conducted campus tours for prospective students, made daily calls to over 50 prospects, promoting applications and scheduling tours. Handled administrative tasks, including filing, copying, and call redirection.
Education
Bachelor of Arts - Business, Marketing
Chowan University
Murfreesboro, NC01.2017
Skills
- Administrative Support
- Data Entry
- Customer Care
- Budgeting
- Microsoft 365
- Data Management
- Project Management
- Content Writing
- Google Suite
- Written & Verbal Communication
- Copywriting
- Canva, Mailchimp, WordPress
Timeline
Freelance Copywriter Virtual Assistant
Smooth Sailing Virtual Assisting Services
01.2023 - Current
Restaurant Co-Owner
Mazari Kebab & More
11.2020 - Current
Customer Care Associate
Magellan Health
12.2018 - 11.2020
Inspector
Pfizer
04.2018 - 11.2018
Tour Guide & Student Caller
Chowan Admissions Office
08.2014 - 12.2017
Shift Leader
Dunkin' Donuts
06.2014 - 03.2018
Bachelor of Arts - Business, Marketing
Chowan University
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