Alaya Faison-Jenkins
Henderson,NV
Summary
Seasoned professional with 8 years of experience in customer-facing roles, including administrative assistance, leasing, claims specialist, and management positions. Adept at fostering strong customer relationships, resolving inquiries efficiently, and negotiating effectively. Skilled in tenant management, optimizing team productivity, and developing training programs. Proven track record in implementing strategies to enhance customer satisfaction and loyalty. Seeking a Customer Support, position to leverage a diverse skill set and management expertise in delivering exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Sales Advisor
Terminix
01.2023 - Current
- Worked remotely to deliver expert consultations on pest control solutions, customizing services to meet client-specific needs, resulting in a 20% increase in customer retention.
- Conducted virtual property inspections remotely, accurately identifying issues and calculating pricing estimates, which led to a 15% boost in contract closures.
- Worked remotely to utilize advanced negotiation techniques, securing long-term agreements and consistently exceeding sales targets by an average of 25% each quarter.
- Fostered strong customer relationships remotely through virtual interactions and exceptional service, contributing to a 30% increase in referral business.
- Collaborated remotely with the operations team across multiple locations to ensure timely and effective service delivery, improving overall customer satisfaction scores by 10%.
Real Estate Portfolio Manager
A Milestone Enterprises Partnership
01.2021 - 01.2023
- Conducted property showings and guided prospective tenants through the leasing process, resulting in a 15% increase in lease signings.
- Processed lease applications, performed background checks, and ensured compliance with all legal requirements.
- Developed and executed marketing strategies to attract prospective tenants, increasing property inquiries by 20%.
- Managed tenant relationships, addressing complaints and maintenance requests promptly to maintain high satisfaction levels.
- Prepared and executed lease agreements, ensuring accuracy and adherence to company policies and legal standards.
- Streamlined property management processes for increased efficiency and cost savings.
- Conducted financial modeling and analysis to support data-driven decision-making for investments.
Administrative Assistant
WCCTAC
08.2020 - 01.2021
- Managed daily office operations, including scheduling appointments, organizing meetings, and maintaining detailed records.
- Assisted in preparing reports, presentations, and correspondence, ensuring all documents were accurate and professionally formatted.
- Coordinated travel arrangements for executives and team members, including booking flights, hotels, and transportation.
- Maintained office supplies inventory, placing orders as needed and ensuring cost-effective purchasing.
- Supported HR functions by handling confidential employee records, onboarding new hires, and managing payroll submissions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Authorizations Coordinator
Old Republic Home Protection
07.2018 - 08.2020
- Addressed and resolved customer inquiries, achieving a 95% success rate in processing exchanges, refunds, and billing adjustments.
- Recognized for consistently achieving high levels of accuracy in processing complex authorization requests under tight deadlines.
- Maintained accurate records of all authorization requests, ensuring timely follow-up and resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Manager-Prime Consultant
AT&T Authorized Retailer
10.2014 - 07.2018
- Developed and executed training programs that improved team performance by 15%.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Pre License Course, Real Estate -
Barney Fletcher School
Atlanta, GA11.2023
College Degree, Psychology -
Sierra College
Rocklin, CA05.2018
High school diploma, General Studies -
Freedom High School
Oakley, CA06.2015
Skills
- Office Management
- Schedule Coordination
- Document Preparation
- Travel Arrangements
- Tenant Relations
- Lease Management
- Property Showings
- Yardi Software
- Microsoft Excel & Word
- Virtual Collaboration
- Remote Project Management
- CRM Proficiency
- Time Management
- IT-Supported Software
- CRM Tools (eg, Salesforce)
- Data Management Systems
Certification
Real Estate Pre- Liscense, Barney Fletcher School, 2023
Timeline
Senior Sales Advisor
Terminix
01.2023 - Current
Real Estate Portfolio Manager
A Milestone Enterprises Partnership
01.2021 - 01.2023
Administrative Assistant
WCCTAC
08.2020 - 01.2021
Authorizations Coordinator
Old Republic Home Protection
07.2018 - 08.2020
Assistant Manager-Prime Consultant
AT&T Authorized Retailer
10.2014 - 07.2018
Pre License Course, Real Estate -
Barney Fletcher School
College Degree, Psychology -
Sierra College
High school diploma, General Studies -
Freedom High School