Alaya Hill
Summary
Dynamic Community Manager recognized for exceptional public relations and marketing coordination skills. Dedicated professional with a strong passion for fostering relationships and enhancing community engagement. Known for a solutions-oriented approach to challenges, consistently driving results with a goal-focused mindset. Committed to creating impactful strategies that connect people and elevate brand presence in the community.
Overview
3
3
years of professional experience
Work History
Community Manager
Cloudten Residential
07.2025 - Current
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Produced reports about community activities to keep owners and Regional manager informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
PROPERTY MANAGER
AVENUE 5 RESIDENTIAL
05.2023 - 07.2025
- Manage a team of leasing and maintenance, providing coaching, support, and performance feedback to ensure high productivity and resident satisfaction.
- Hire, onboard, and train new team members; organize staff duties, schedules, and workloads for smooth daily operations.
- Supervise onsite staff including leasing agents, maintenance technicians, vendors, and contractors.
- Oversee daily property operations, including leasing, maintenance, resident relations, and vendor coordination.
- Lead capital improvement and renovation projects; gather bids from vendors, negotiate contracts, and coordinate with ownership to deliver projects on time and within budget.
- Develop, manage, and reforecast annual budgets quarterly, focusing on meeting or exceeding financial goals while controlling operating expenses.
- Collaborate with ownership and regional management on occupancy strategies, pricing adjustments, and concession plans to drive revenue and meet performance targets.
- Proficient in Yardi, Yieldstar, DoorKing, and Microsoft Office; utilize systems to create daily, weekly, and monthly reports detailing property performance.
- Ensure compliance with local, state, and federal regulations, including fair housing laws, landlord-tenant laws, and affordable housing program requirements.
- Manage the full move-in process for MULTE (affordable housing) units, including income qualification, documentation, and compliance.
- Experienced with Section 8, housing vouchers, and working closely with rental assistance organizations.
- Coordinate smooth move-in and move-out processes to minimize vacancy loss and maximize resident satisfaction.
- Handle escalated resident concerns professionally, aiming for swift resolution and positive outcomes.
- Plan and execute 1-2 resident events each month; design flyers, manage social media promotions, and partner with local businesses for food and entertainment.
- Manage all property social media accounts and post 3-5 times weekly to boost resident engagement and community visibility.
- Provide pricing, market feedback, and competitive analysis to ownership and regional teams to stay ahead of trends.
Education
Accounting Major
Portland Community College
01.2026
Criminal Justice Major
Green River College
06.2020
Skills
- Proficient in accounting software, including QuickBooks and Microsoft Excel, for accurate tracking, reporting, and reconciliation of financial data
- Experienced with Entrata and Yardi
- Excellent analytical and problem-solving skills, with a proven ability to interpret complex financial data and identify trends, variances, and cost-saving opportunities
- Highly detail-oriented and organized, maintaining precise financial records and ensuring deadlines are consistently met
- Daily operations oversight
- Tenant and eviction laws
- Community marketing
- Financial budgeting and reporting
- Payment management
- Employee performance management
- Effective communicator, able to clearly present financial information and recommendations to management, stakeholders, and team members in both verbal and written formats
- Proficient in developing and executing marketing strategies, including creating compelling online listings, managing social media campaigns, and coordinating networking events to attract qualified prospects
- Maintenance and repair coordination
Timeline
Community Manager
Cloudten Residential
07.2025 - Current
PROPERTY MANAGER
AVENUE 5 RESIDENTIAL
05.2023 - 07.2025
Criminal Justice Major
Green River College
Accounting Major
Portland Community College
2023 ACE Awards Nominee
Rookie of the Year