Alaya Joseph
Lafayette,LA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Health Center
04.2024 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Medical Office Assistant
Doctor Office
07.2023 - 04.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Office Cashier
Rouses
10.2022 - 07.2023
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Oversaw liquidity and cash management operations.
Office Cashier
Super One Foods
06.2021 - 10.2022
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Ensured security of financial assets with proper handling and storage of cash reserves.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Applied Science - Medical Office Assistant
Louisiana Delta Community College
Lafayette, LA04-2023
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05-2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- EMR
- Problem-solving
- Money handling
- Relationship building
- Patient education
Certification
- Registered Health Information Technician (RHIT) - American Health Information Management Association.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Timeline
Patient Access Representative
Ochsner Health Center
04.2024 - Current
Medical Office Assistant
Doctor Office
07.2023 - 04.2024
Office Cashier
Rouses
10.2022 - 07.2023
Office Cashier
Super One Foods
06.2021 - 10.2022
- Registered Health Information Technician (RHIT) - American Health Information Management Association.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Associate of Applied Science - Medical Office Assistant
Louisiana Delta Community College
High School Diploma -
Natchitoches Central High School
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