Alaya Matos
Brooklyn,NY
Summary
Dedicated and versatile professional with experience in customer service, food and beverage preparation, and retail management. Proven track record of excelling in fast-paced environments, from leading store operations as a manager to performing diverse kitchen duties as a culinary assistant. Strong communication skills, a quick learner, and a team player with a commitment to delivering exceptional service and maintaining high standards of quality and cleanliness. Seeking to leverage diverse experience and skills in a dynamic role within the hospitality or retail industry.
Overview
3
3
years of professional experience
Work History
Culinary Assistant
64 on the Rocks
02.2024 - Current
- Assisted in food preparation, cooking, and serving, maintaining a high standard of quality and hygiene
- Performed cleaning duties, including kitchen equipment maintenance and overall sanitation
- Supported various kitchen operations, contributing to a smooth and efficient workflow.
Barista
Gregory's Coffee
02.2023 - Current
- Demonstrated an unwavering commitment to store maintenance, consistently upholding cleanliness, organization, and efficient inventory management
- Showcased mastery in crafting a diverse range of baked goods and beverages, tailored to individual customer preferences, fostering a loyal customer base
- Managed point-of-sale transactions and cashier responsibilities with precision, ensuring a high level of accuracy in all financial transactions
- Enforced strict adherence to health and safety protocols, prioritizing the well-being of both customers and team members.
Store Manager
Oakberry Acai Bowls
09.2023 - 02.2024
- Managed daily store operations, including inventory management, customer service, and financial transactions
- Prepared and served açaí bowls, maintaining high standards of food safety and quality
- Ensured cleanliness and organization of the store, working independently to meet business demands.
Sales Associate
Model's
08.2021 - 01.2022
- Provided customers with valuable insights and guidance on the latest fashion trends, resulting in heightened sales and increased customer loyalty
- Skillfully assisted cash desk and delivery teams, streamlining daily operations for efficient handling of transactions and merchandise
- Prioritized delivering exceptional customer service, creating positive shopping experiences that generated repeat business and positive word-of-mouth referrals.
Sales Associate
BSW Beauty
04.2021 - 07.2021
- Established a warm and welcoming atmosphere for customers upon entry, setting the tone for positive shopping experiences
- Maintained a meticulously organized and visually appealing store environment, enhancing the overall enjoyment of customers
- Expertly guided customers to locate desired products, drawing upon in-depth inventory knowledge to boost customer satisfaction
- Operated cash registers with accuracy and efficiency, handling financial transactions and maintaining meticulous documentation.
Education
High School Diploma - Performing Arts & Technology
Brooklyn, NY06.2021
Skills
- Excellent Customer Service
- Quick Learner
- Strong Team Player
- Effective Communication Skills
References
References available upon request.
Timeline
Culinary Assistant
64 on the Rocks
02.2024 - Current
Store Manager
Oakberry Acai Bowls
09.2023 - 02.2024
Barista
Gregory's Coffee
02.2023 - Current
Sales Associate
Model's
08.2021 - 01.2022
Sales Associate
BSW Beauty
04.2021 - 07.2021