Alayah Forrest
Brownsburg,IN
Summary
Compassionate and dedicated professional with extensive experience in patient care at PNA Nurturing Care Services. Proven ability to enhance client well-being through active listening and critical thinking. Recognized for maintaining a safe environment and delivering exceptional customer service, ensuring satisfaction and loyalty. Skilled in data entry and multi-line phone operation.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Home Health Aide
PNA Nurturing Care Services
10.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Customer Service Representative
Geico
06.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Courtesy Clerk
Walmart
12.2018 - 06.2021
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Receptionist Administrator
Purpose Of Life Ministries/Academy
08.2018 - 01.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
High School Diploma -
Pike Highschool
Indianapolis, IN05-2019
Skills
- Patient care
- Customer service
- Active listening
- Data entry
- Critical thinking
- Multi-line phone operation
- File organization
- Positive attitude
Timeline
Home Health Aide
PNA Nurturing Care Services
10.2023 - Current
Customer Service Representative
Geico
06.2021 - 09.2023
Courtesy Clerk
Walmart
12.2018 - 06.2021
Receptionist Administrator
Purpose Of Life Ministries/Academy
08.2018 - 01.2020
High School Diploma -
Pike Highschool
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