Alayah Gaughan
Murfreesboro,TN
Summary
Dynamic and compassionate professional with experience at Sonic Drive-In and Senior Helpers National, showcasing strong multitasking abilities and interactive communication skills. Excelled in improving customer satisfaction and resident care, demonstrating proficiency in POS system use and fostering trust through effective listening. Achieved notable efficiency and service quality, training team members and enhancing living environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Sonic Drive in
09.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Caretaker
Senior Helpers National
02.2024 - 04.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Improved communication with families, providing regular updates on their loved ones' care.
Education
Acellus Academy
Kansas City, MO03.2024
Skills
- Cleaning
- Self-discipline
- Interactive communication skills
- Safety awareness
- Organization
- Ice cream and beverage preparation
- Opening and closing procedures
- Concise time management
- POS system use
- Positive Attitude
- Listening Skills
- Customer Satisfaction
- Health and Safety Regulations
Timeline
Caretaker
Senior Helpers National
02.2024 - 04.2024
Crew Member
Sonic Drive in
09.2021 - Current
Acellus Academy