Alayah Hart
Cedar Hill,TX
Summary
Dynamic professional with a proven track record in retail and administrative roles. Excelled in upselling and promotional support, enhancing customer satisfaction and sales metrics. Demonstrated exceptional teamwork, collaboration, and verbal communication skills. Achieved significant improvements in loss prevention strategies, contributing to a safer, more efficient work environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Five Below
Cedar Hill, TX
08.2024 - Current
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
Office Assistant
Angels of Hope Consultants
Dallas, TX
05.2022 - 08.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Reviewed files, records and other documents to obtain information or respond to requests.
Sales Associate
Gap
Dallas, TX
06.2020 - 07.2021
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided product information and answered customer questions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Customer Service Cashier
Kroger
Dallas, TX
05.2019 - 06.2020
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained cleanliness of the checkout area by sweeping floors, and emptying trash cans.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Operated cash registers to process payments for goods and services.
Education
Some College (No Degree) - Nursing
Mountain View College
Dallas, TXHigh School Diploma -
Duncanville High School
Duncanville, TX05-2022
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Flexible schedule
- Teamwork and collaboration
- Cash register operation
- Excellent people skills
- Listening skills
- Order processing
- Store opening and closing
- Verbal/written communication
- Merchandising
Timeline
Sales Associate
Five Below
08.2024 - Current
Office Assistant
Angels of Hope Consultants
05.2022 - 08.2024
Sales Associate
Gap
06.2020 - 07.2021
Customer Service Cashier
Kroger
05.2019 - 06.2020
Some College (No Degree) - Nursing
Mountain View College
High School Diploma -
Duncanville High School