Alayah Miller
Savannah,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Pooler, GA
01.2025 - Current
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Server
Waffle House
Rincon, GA
08.2023 - 08.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
Customer Service Representative
MCI
Savannah, GA
12.2022 - 08.2023
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Casier
Carey Hilliards
Savannah, GA
08.2021 - 03.2022
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Conducted price checks for special orders or discounts as requested by customers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
Drive-Thru Cashier
Dairy Queen Grill & Chill
Savannah, GA
08.2020 - 03.2021
- Adhered to social distancing protocols and wore mask or face shield.
- Informed customers of regular deals or monthly specials to upsell orders.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Maintained work area and kept cash drawer organized.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
Cashier
Stoner's Pizza Joint
Savannah, GA
04.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Jenkins High School
Savannah, GA05-2022
Skills
- Package sorting
- Handheld scanner operation
- Customer service
- Team collaboration
- CRM software
- Data entry
- Communication skills
- Time management
- Relationship building
- Product and service solutions
- Typing wpm
- Refund management
- Cash register operation
- Point of sale systems
- Sales transaction processing
- Problem solving
- Conflict resolution
- Upselling techniques
- Organizational skills
- Attention to detail
Timeline
Package Handler
FedEx
01.2025 - Current
Server
Waffle House
08.2023 - 08.2024
Customer Service Representative
MCI
12.2022 - 08.2023
Casier
Carey Hilliards
08.2021 - 03.2022
Drive-Thru Cashier
Dairy Queen Grill & Chill
08.2020 - 03.2021
Cashier
Stoner's Pizza Joint
04.2020 - 08.2020
High School Diploma -
Jenkins High School
Similar Profiles
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Justin MitchellJustin Mitchell
Package Handler at FedExPackage Handler at FedEx
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott