Professional Summary
Overview
Work History
Education
Skills
Timeline

A'Layha Tye

Max 415
San Francisco,USA
3
years of professional experience

Call Center Representative delivering calm, dignity-centered support through customer service, conflict resolution, and incident reporting. Manages digital documents, data entry, and call documentation with strong computer skills and attention to detail. Builds rapport quickly and keeps conversations organized in challenging situations.

Work History

Call Center Representative

2 Years 2 Months
Max 415 | 04.2024 - 06.2026
  • Answered and managed customer calls to address inquiries and resolve issues
  • Delivered exceptional customer service through effective communication and problem resolution
  • Resolved conflicts by actively listening to customer concerns and providing appropriate solutions
  • Communication
  • Attention to Detail
  • Incident Reporting
  • Teamwork
  • Problem Solving

Interviewer

10 Months
Max 415 | 06.2023 - 04.2024
  • Active listening
  • Strong verbal communication
  • Customer service
  • Problem-solving
  • Conflict resolution
  • Time management
  • Organization
  • Multitasking
  • Teamwork
  • Professionalism
  • Confidentiality
  • Internship
  • Conducted in-depth interviews to assess candidate qualifications and cultural fit.

Education

Associates Degree - Administration of Justice

City College of San Francisco | San Francisco, CA | 06-2028

High School Diploma

Thurgood Marshall Academic High School | San Francisco, CA | 06-2026

Skills

Customer Service
Active Listening
Conflict Resolution
Verbal & Written Communication
Phone Etiquette
Organization
Time Management
Confidentiality
Attention to Detail
Teamwork
Front desk operations

Timeline

Call Center Representative

Max 415
04.2024 - 06.2026Read More

Interviewer

Max 415
06.2023 - 04.2024Read More

City College of San Francisco

Associates Degree from Administration of Justice
Read More

Thurgood Marshall Academic High School

High School Diploma
Read More
A'Layha Tye