Alayiah Montoya

San Diego,CA

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

years of professional experience

Work History

Barista

Starbucks

09.2023 - Current

Are comfortable with responsibilities like cash-handling and store safety.
can keep cool and calm in fast paced, energetic work environment
can maintain a clean and organized workspace.
have excellent communication skills.
cleaning
Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
Operated cash registers and handled cash and card transactions.
Prepared and served a variety of coffee drinks, teas, and other beverages.
Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Exhibited excellent communication skills while interacting with customers in a professional manner.
Maintained clean and healthy environment by following proper safety and sanitation regulations.
Prepared and served coffee, espresso drinks and teas.
Utilized cash register or POS system to receive and process payments.
Performed cash handling duties accuracy and effectively to ensure accurate accounting records.
Collaborated with team members to ensure a positive customer experience from start to finish.
Presented and explained drink menu, answering questions to educate customers.
Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.

Cook/Cashier

Carolina Mikes

08.2021 - 03.2022

Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Demonstrated ability to work quickly and accurately in high pressure environments.
Washed and sanitized hands throughout shift promoting food safety and health requirements
Operated industrial ovens stoves and grills to prepare food.
Prepared large quantities of food items according to recipes or specific customers orders.
Assisted with food prep tasks, maximizing downtime during off- peak periods
Adhered to safety practicals at all times while preparing meals for customers.
Stocked and maintained sufficient levels of products to drive smooth food service.
Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
Maintained temperatures of food products to reduce illness or waste.
Provided excellent customer service by responding promptly to inquiries from guests or other departments.

Education

High School Diploma -

Charter School of San Diego

San Diego, CA

06-2023

Skills

Time management
Friendly and outgoing
Attention to detail
Cash handling
Active listener

Cleanliness
Cash register operation
Menu memorization
Hospitality service expertise
POS system operation

Accomplishments

- Certified barista trainer

Timeline