Alayjha Dorsey

• Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
• Attended weekly meetings with department heads to review progress on key objectives.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Organized, delegated and monitored daily operations of self-storage facility.
• Maintained accurate records of tenant information such as payment history, contact details.
• Provided excellent customer service by responding to inquiries in a timely manner.
• Ensured that the storage units were clean and safe for tenants to use.
• Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
• Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
• Advised customers on the best storage solutions for their needs based on size, budget and other requirements.

Sofi Stadium

• Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
• Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary
• Resolved customer complaints related to product availability or quality issues promptly and professionally.
• Worked closely with store managers to ensure that all merchandise was properly displayed according to company standards.
• Utilized point-of-sale systems software programs for tracking sales transactions accurately.

• Delivered clerical support by efficiently handling a wide range of routine tasks
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Organized company files and created a support system to decrease workload and increase the productivity of account managers
• Sorted and organized materials such as physical files, tracking spreadsheets, and reports.