Alaylah Adams
New Port Richey,FL
Summary
Dedicated professional eager to embrace new challenges, demonstrating a strong work ethic and adaptability. Recognized for exceptional interpersonal skills and ability to thrive in unsupervised environments. Proven track record of quickly mastering new skills to drive team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Career Coach
Eckerd Conects
New Port Richey, FL
11.2023 - Current
- Coached clients on job search strategies, including resume writing and interviewing techniques.
- Developed individualized action plans with clients to set goals for achieving desired career objectives.
- Facilitated workshops on topics related to job searching, networking, salary negotiation and professional development.
- Maintained up-to-date knowledge of labor market trends, industry developments and new technologies impacting employment opportunities.
- Monitored progress towards goal achievement by providing regular feedback and motivation.
- Identified sources for financial aid when necessary in order to enable access to educational programs required for certain careers.
- Analyzed data from surveys and other research activities relevant to the field of career coaching and provided insights into key findings and implications.
Retention Specialist
Eckerd Connects
New Port Richey, FL
10.2022 - 10.2023
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for youth participants.
- Constructed case notes and comprehensive reports for data entry into Employ Florida portal.
- Performed audits of objectives and case progression for case management team.
Scheduling Specialist
Akumin
Trinity, FL
01.2022 - 09.2022
- Scheduled and confirmed appointments.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data using ERAD software.
Cashier
Chick-fil-A
Clearwater, FL
11.2018 - 08.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
Client Service Representative
Pam Leonard-Williams State Farm Agency
Clearwater, FL
03.2018 - 11.2018
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Office Clerk Assistant
Clerk of Circuit Court
Clearwater, FL
06.2016 - 07.2016
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Directed clients and guests to correct departments, rooms and staff members.
- Filed correspondence and reports in accordance with the corporate classification system.
- Operated photocopiers, scanners, facsimile machines, and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
High School Diploma -
Lakeside Christian School
Clearwater, FL05.2019
Skills
- Conflict Resolution
- Documentation and Recordkeeping
- Relationship Building
- Decision Making
- Policy Interpretation
- Documentation Abilities
- Data Review
- Microsoft Office
- Analytical and Critical Thinking
- Logical and Methodical
- Willingness to Learn
- Training & Development
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Computer Skills
- Active Listening
- Creative Problem Solving
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Call Documentation
Certification
- Florida Certified Workforce Professional, State Of Florida - 2022
Timeline
Career Coach
Eckerd Conects
11.2023 - Current
Retention Specialist
Eckerd Connects
10.2022 - 10.2023
Scheduling Specialist
Akumin
01.2022 - 09.2022
Cashier
Chick-fil-A
11.2018 - 08.2019
Client Service Representative
Pam Leonard-Williams State Farm Agency
03.2018 - 11.2018
Office Clerk Assistant
Clerk of Circuit Court
06.2016 - 07.2016
High School Diploma -
Lakeside Christian School