Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALAYNA ANDERSEN

Murfreesboro,US

Summary

Experienced professional with strong leadership and coordination skills developed in a fast-paced, customer service-focused environment. Demonstrated success in team management, conflict resolution, and improving efficiency through strategic task delegation and operational supervision. Seeking to transition into a new industry to utilize organizational and communication abilities to contribute to a dynamic team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
07.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Barista

Starbucks
11.2021 - 07.2025
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Built strong relationships with regulars and new customers by providing friendly, personalized service.

Education

Bachelor of Science (B.S.) - Homeland Security and Emergency Management

Middle Tennessee State University
Murfreesboro, TN
12.2024

Skills

  • Time management
  • Team collaboration
  • Attention to detail
  • Performance improvement
  • Multitasking and organization
  • Cash handling
  • Employee training
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques

Certification

  • FEMA Introduction to the Incident Command System
  • FEMA Basic Incident Command System for Initial Response
  • FEMA An Introduction to Hazardous Materials
  • FEMA National Incident Management System Resource Management

Timeline

Shift Supervisor

Starbucks
07.2025 - Current

Barista

Starbucks
11.2021 - 07.2025

Bachelor of Science (B.S.) - Homeland Security and Emergency Management

Middle Tennessee State University

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