Alayna Anderson

I work for TTEC whose client is Mazda.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Company Overview: Recently worked with Cox Communication.
• Working from home I answer incoming calls from customers of our client.
• Resolved customer issues
• Worked in the inbound call center
• Assisted with technical support duties
• Assisted customers with a warm and professional attitude
• Recently worked with Cox Communication.

• I worked answering calls with TurboTax/Intuit during tax season.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions

• Crowd management at Oregon Duck games, concerts and other events.
• Responsible for customer relations

• Caretaking around the clock for man with cancer.
• Developed great relationship with client
• Skills Used: Patience

• Checking people out at register
• Opened the store
• Handled cash and credit transactions
• Assisted with customer inquiries

• Supervised team of 6-8, money counts, opening/closing store
• Promoted to Assistant Manager after 2 months
• Managed a group of team members
• Opened and closed store
• Made bank deposits and money orders on behalf of Store manager
• Provided excellent customer service to all customer and guests in a timely manner