Alayna Castros
Shawneetown,IL
Summary
Dynamic banking professional with a proven track record at First Southern Bank, excelling in cash handling and fraud detection. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at managing high-volume transactions while fostering trust and loyalty among clients. Committed to delivering exceptional service and operational excellence.
Overview
17
17
years of professional experience
Work History
Bank Teller
First Southern Bank
Eldorado, IL
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
Deposit Ops Clerk
Banterra Bank
Eldorado, IL
05.2022 - 08.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Customer Service Representative
Banterra Bank
Eldorado, IL
06.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Casey’s General Store
Eldorado, IL
02.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Cashier
Casey’s General Store
Harrisburg, IL
04.2012 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Leader
Hardee’s
Eldorado, IL
09.2008 - 04.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
General Studies
Souther Illinois College
Harrisburg, ILHigh School Diploma -
Sisney H.O.U.S.E.
Homeschooled05.2008
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Data entry efficiency
- Fraud detection
- Balance transfers
- Account updating
- Currency packaging
- Teller support
- Data inputting
- NuPoint Efficiency
Timeline
Bank Teller
First Southern Bank
08.2023 - Current
Deposit Ops Clerk
Banterra Bank
05.2022 - 08.2023
Customer Service Representative
Banterra Bank
06.2021 - 05.2022
Store Manager
Casey’s General Store
02.2018 - 06.2021
Cashier
Casey’s General Store
04.2012 - 02.2018
Shift Leader
Hardee’s
09.2008 - 04.2012
General Studies
Souther Illinois College
High School Diploma -
Sisney H.O.U.S.E.