
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Ensure high-quality care for patients with mental health and/or substance use disorders
Supervise staff including therapists and mental health technicians
Monitor patient outcomes and adjust programming as needed
Hire, train, and evaluate outpatient staff
Create engagement activities schedules for patients each month
Design, implement, and evaluate outpatient programs which include IOP, IOP plus, and PHP
Oversee patient flow and discharge process
Ensure smooth daily operations of outpatient services
Admit every patient that enters program while ensuring they are appropriate for program
Represent the outpatient program in meetings and strategic planning
Build relationships with community providers and referall sources