Overview
Work History
Education
Skills
Timeline
Generic

ALAYNA DELEON

Overview

9
9
years of professional experience

Work History

Fine Dining Server

Eldo Chophouse
09.2023 - Current
  • Provide refined, personalized service in high-end dining environments.
  • Strong knowledge of upscale cuisine, wine pairings, and craft cocktails.
  • Skilled in table-side service, including wine presentation and proper etiquette.
  • Anticipate guest needs to create a seamless and memorable dining experience.
  • Expert in upselling and making menu recommendations to enhance revenue.
  • Collaborate with chefs and sommeliers to ensure exceptional food and beverage service.
  • Maintain polished, professional demeanor in fast-paced, high-pressure settings.
  • Experience with luxury hospitality standards and high-profile clientele.
  • Strong teamwork, communication, and problem-solving skills.

Fine Dining Lead Server & Wine Tender

Vacanza Romana
11.2022 - Current
  • Proficiently explained menu offerings, specials, and wine pairings, showcasing extensive product knowledge
  • Execute precise table side service, ensuring a seamless and memorable dining experience
  • Managed multiple tables with a focus on efficiency, accuracy, and guest satisfaction

Store Experience Manager

Ulta Beauty
11.2020 - 12.2023
  • Collaborated with the store manager to oversee all aspects of store operations, including sales, customer service, staffing, and inventory management
  • Lead and motivated a team of 32 beauty advisors and sales brand vendors, providing guidance, training, and coaching to optimize their performance and ensure exceptional customer experiences

Lead Esthetician

Faces 365
12.2020 - 05.2022
  • Manage a team of estheticians, providing guidance, training, and support to ensure consistent delivery of high-quality services
  • Conduct regular staff meetings to discuss treatment protocols, product knowledge, and client feedback
  • Develop and implement training programs to enhance the skills and knowledge of estheticians
  • Perform a wide range of aesthetic treatments, including facials, chemical peels, microdermabrasion, and body treatments

Fine Dining Server

US Grant Luxury Collection
03.2018 - 11.2020
  • Proficient in describing menu items, making recommendations, and taking orders
  • Ability to anticipate and fulfill guests' needs in a proactive manner
  • Exceptional interpersonal and communication skills
  • Demonstrated ability to work effectively in fast-paced and high-pressure environments
  • Commitment to upholding the highest standards of professionalism and hospitality

Spa Manager

Marilyn Spa Manchester Hyatt
03.2016 - 11.2020
  • Motivated a team of 32 in a fun, fast-paced environment
  • Effectively managed front desk sales staff, massage therapists, nail techs, salon stylists, and estheticians
  • Able to adequately meet monthly goals set by corporate
  • Overseeing and managing daily operations
  • Always delivered great customer service to existing and new members
  • Responsible for all HR functions including interviewing, hiring, training, coaching, and scheduling
  • Maintained a professional and impeccable spa environment for members, guests and employees

Education

ESTHETICIAN -

Hoss Lee Academy
01.2021

BUSINESS -

Palomar
01.2017

Skills

  • Communication
  • Critical Thinker
  • Time Management
  • Leadership
  • Adaptability
  • Problem Solving
  • Flexibility

Timeline

Fine Dining Server

Eldo Chophouse
09.2023 - Current

Fine Dining Lead Server & Wine Tender

Vacanza Romana
11.2022 - Current

Lead Esthetician

Faces 365
12.2020 - 05.2022

Store Experience Manager

Ulta Beauty
11.2020 - 12.2023

Fine Dining Server

US Grant Luxury Collection
03.2018 - 11.2020

Spa Manager

Marilyn Spa Manchester Hyatt
03.2016 - 11.2020

ESTHETICIAN -

Hoss Lee Academy

BUSINESS -

Palomar

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ALAYNA DELEON