Alayna Foster
Detroit,MI
Summary
Seasoned administrative and customer service professional well-versed in researching account issues, documenting changes and processing payments. Bringing strong organizational and problem-solving skills developed over 5 years of experience.
Overview
7
7
years of professional experience
Work History
Program Support Specialist
Cynet Systems
06.2021 - 06.2023
- Checked account information for eligibility with program plans and guidelines.
- Processed payments and refunds, issued receipts and updated accounts.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Provided assistance to clients and Maintained up-to-date knowledge of customer accounts
- Confirmed payments, refunds, etc.
Customer Service Representative
Robert Half
01.2021 - 06.2021
- Performed data entry for customer information
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to claim inquiries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Patient Service Representative
CVS Health
05.2019 - 01.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative
DTE Energy
07.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled shutoffs and payment plans
Auditor
Arrow Strategies
10.2019 - 02.2020
- Analyzed data and findings to prepare reports detailing financial information.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Prepared working papers, reports and supporting documentation for audit findings.
Tax Specialist
Intuit
03.2016 - 04.2016
- Managed tax submissions and made sure all information complied with regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed financial statements for accuracy and integrity.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
No Degree - Pharmacy
Ross Medical Education Center
Madison Heights, MI04.2018
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO10.2015
Skills
- CRM
- Salesforce
- Pharmaceuticals
- Inbound Phone Calls
- Document Retrieval
- Microsoft Office Suites
- SAP
- Team Support
- Customer Satisfaction
- Payment Collection
- Administrative Management
License
Michigan Pharmacy Technician License
Received March 2019 Expires March 2025
Timeline
Program Support Specialist
Cynet Systems
06.2021 - 06.2023
Customer Service Representative
Robert Half
01.2021 - 06.2021
Customer Service Representative
DTE Energy
07.2020 - 09.2020
Auditor
Arrow Strategies
10.2019 - 02.2020
Patient Service Representative
CVS Health
05.2019 - 01.2021
Tax Specialist
Intuit
03.2016 - 04.2016
No Degree - Pharmacy
Ross Medical Education Center
Associate of Science - Health Administration
Colorado Technical University