Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayna Gallagher

Roanoke Rapids,NC

Summary

Dynamic professional, excelling in quality assurance and customer service. Recognized for meticulous attention to detail and critical thinking, driving process optimization and enhancing production efficiency. Adaptable and calm under pressure, I thrive in fast-paced environments while maintaining high standards of performance.

Overview

5
5
years of professional experience

Work History

Industrial Laser Cutter

Wholesale Wood Cuts
12.2023 - 10.2024
  • Kept work areas organized, clean and free of safety hazards.
  • Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
  • Kept equipment clean and maintained in order to meet requirements.
  • Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
  • Operated industrial sized lasers to produce production needs
  • Used machinery with standardized approach to maximize quality of cuts.
  • Operated cutting machine according to all safety protocols.
  • Participated in continuous improvement initiatives, identifying opportunities for process optimization within the cutting department.
  • Met tight deadlines by prioritizing tasks and managing workload effectively.

Uber Partner

Uber
01.2021 - 02.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server

Red Robin
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Server

Olive Garden
11.2021 - 04.2022
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.

Server

Hooters
09.2019 - 10.2021
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma -

Vance-Granville Community College
Henderson, NC
06-2018

Skills

  • Quality assurance
  • Critical thinking
  • Attention to detail
  • Customer service
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Verbal communication
  • Problem resolution

Timeline

Industrial Laser Cutter

Wholesale Wood Cuts
12.2023 - 10.2024

Server

Red Robin
01.2022 - 01.2023

Server

Olive Garden
11.2021 - 04.2022

Uber Partner

Uber
01.2021 - 02.2023

Server

Hooters
09.2019 - 10.2021

High School Diploma -

Vance-Granville Community College

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Alayna Gallagher