Alayna Grabowski
Charlestown,MA
Summary
Dynamic Talent Operations Manager with extensive experience at Wayfair, driving Workday HCM enhancements and optimizing ServiceNow workflows. Proven ability in business process improvement and user training, leading to enhanced operational efficiency. Skilled in data integrity and project management, fostering collaboration across teams to achieve strategic goals.
Overview
13
13
years of professional experience
Work History
Talent Operations Manager
Wayfair
Boston, MA
05.2023 - Current
- Partnered with HR, IT, and business leaders to assess current HRIS workflows and define functional requirements for Workday and ServiceNow system enhancements.
- Led ServiceNow optimization initiatives: designed workflows, built reports & dashboards, created assignment rules & SLA definitions, and implemented improvements as a citizen developer to reduce manual efforts and reduce resolution time.
- Supported global Workday HCM enhancements through business process analysis, testing, and documentation; collaborated with the HRIS team on process design and implementation to ensure alignment with business goals.
- Authored comprehensive SOPs and user training materials to promote system adoption and user proficiency.
- Conducted tier 1 Workday support, resolving technical issues, and ensuring compliance with user-based and role-based security models.
- Led Workday EIB integrations and configurations, including alerts, custom organizations, calculated fields, condition rules, and reporting adjustments.
- Supported internal and external audits through precise documentation and data validation.
Talent Operations Senior Associate
Wayfair
Boston, MA
03.2020 - 05.2023
- Conducted business process analysis to identify optimization opportunities in Workday and ServiceNow systems.
- Maintained HR data integrity via biweekly audits and quarterly SOX compliance controls.
- Partnered with Engineering and HRIS teams to implement SLAs within ServiceNow, driving accountability and improving user experience.
- Managed end-user training on new system functionality and internal processes.
- Supported Workday configurations including EIB imports, report customization, worker schedule creation, and new release testing.
- Led offshore vendor empowerment initiatives, enabling self-service capabilities for core HR transactions and improving global operational efficiency.
Talent Operations Analyst
Wayfair
Boston, MA
11.2017 - 02.2020
- Served as project team member for major HRIS initiatives, including Manager Self-Service rollout and Warehouse Anniversary Increases project.
- Developed requirements, conducted system testing, and provided user training to support new Workday functionalities.
- Acted as liaison between HRIS, Payroll, Talent Acquisition, and Engineering to ensure successful implementation of system updates.
- Owned compensation-related SOX controls and quarterly audit reporting, reducing process inefficiencies and improving compliance.
Benefits Specialist
Fresenius Medical Care
Waltham, MA
02.2017 - 11.2017
- Managed compliance-related processes such as COBRA, unemployment claims, and benefits audits.
- Maintained HRIS data accuracy through regular audits and timely updates.
- Delivered reporting and analytics on key employee programs, supporting strategic decision-making for benefits and compliance teams.
HR Generalist
Fresenius Medical Care
Waltham, MA
03.2015 - 02.2017
- Provided HRIS support using PeopleSoft, Taleo, and ADP; ensured smooth execution of employee benefit enrollments and job transactions.
- Supported employees and management in HR policy interpretation and compliance resolution.
- Trained new HR representatives on HRIS systems and internal processes.
Customer Service Representative / Client Associate
J&K Sales Associates
Manchester, NH
05.2013 - 03.2015
- Delivered customer-centric support to a portfolio of 500+ clients, ensuring satisfaction and efficient issue resolution.
- Developed onboarding and training processes for new customer service representatives.
Human Resource Intern
Town of West Springfield
West Springfield, MA
09.2012 - 12.2012
- Supported recruitment processes, conducted background checks, and assisted with final hiring decisions.
- Maintained sensitive employee data including compensation, worker’s compensation, and budgets.
Education
Bachelor of Science - Business Administration
Western New England University
Springfield, MA05.2013
Skills
- Workday HCM
- ServiceNow
- Greenhouse
- SAP
- Google Suite
- Microsoft Office
- Project Management
- Business Process Improvement
- Data Integrity
- User Acceptance Testing
- SOP Development
- User Training
- KPI Performance Analysis
- Audit Compliance
Certifications And Awards
- SAP Certification (Enterprise Resource Planning Software), 01/01/13
- SHRM-CP, 01/01/16 - 01/01/19
- Fresenius Medical Care 'Rookie of the Year' Award, 01/01/16
Timeline
Talent Operations Manager
Wayfair
05.2023 - Current
Talent Operations Senior Associate
Wayfair
03.2020 - 05.2023
Talent Operations Analyst
Wayfair
11.2017 - 02.2020
Benefits Specialist
Fresenius Medical Care
02.2017 - 11.2017
HR Generalist
Fresenius Medical Care
03.2015 - 02.2017
Customer Service Representative / Client Associate
J&K Sales Associates
05.2013 - 03.2015
Human Resource Intern
Town of West Springfield
09.2012 - 12.2012
Bachelor of Science - Business Administration
Western New England University
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