Alayna Johnson
Leesburg,VA
Summary
Highly motivated and organized individual with a strong work ethic. Seeking opportunities in customer service, hospitality, or child care. Excels in communication skills and is dedicated to contributing positively to a team while providing exceptional service to clients. Committed to delivering outstanding experiences and building lasting relationships with customers. Adept at multitasking and problem-solving, ensuring efficient and smooth operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Server
Trump National Golf Course
Falls Church, VA
04.2023 - Current
- Greeted guests warmly upon their arrival, providing a hospitable atmosphere
- Efficiently managed to-go orders, both over the phone and in person
- Took and accurately processed guests' orders, delivering food and beverages promptly
- Provided excellent service to guests on the golf course and at the pool area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Nanny
Care.com
Falls Church, VA
05.2023 - 08.2023
- Provided attentive care for a young girl (9 months old), ensuring her safety and well-being
- Engaged the child in stimulating activities to encourage development and learning
- Responsible for transporting the child to various events, swim lessons, and recreational activities
- Prepared nutritious meals and fed the child according to schedule.
Sales Associate
Sienna Sky Boutique
Leesburg, VA
03.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Host/Server
Matchbox
Ashburn, VA
03.2022 - 07.2023
- Warmly welcomed guests into the restaurant, providing a positive first impression
- Took and accurately processed guests' orders, ensuring satisfaction
- Demonstrated calm and effective communication with guests, resolving any issues professionally
- Maintained knowledge of menus and specials to provide helpful recommendations
- Maintained cleanliness and organization throughout each shift.
Sales Associate
Target
Leesburg, VA
11.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High school diploma -
Loudoun County High School
Leesburg, VA06.2023
Marketing
East Carolina University
Greenville, NC 08.2023 - Current
Skills
- Excellent communication and interpersonal skills
- Strong organizational abilities, with attention to detail
- Ability to remain calm and professional in high-pressure situations
- Proficient in multitasking and managing priorities effectively
- Experience in customer service, hospitality, and childcare environments
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Marketing
East Carolina University
08.2023 - Current
Nanny
Care.com
05.2023 - 08.2023
Server
Trump National Golf Course
04.2023 - Current
Sales Associate
Target
11.2022 - 02.2023
Sales Associate
Sienna Sky Boutique
03.2022 - 07.2023
Host/Server
Matchbox
03.2022 - 07.2023
High school diploma -
Loudoun County High School