Alayna Konarski

• Explained treatment plans and payment options
• Engaged in and maintain regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient services
• Solved numerous issues, improved operations, and provided excellent customer service.
• Entering in data from the patients enrollment to get them started into the program
• Coordinates access to appropriate support services, including reimbursement counseling, Patient Access and CopayAssistance programs, and general support
• Adheres to program-approved talking points and/or scripting for all inbound call interactions
• Answers appropriate technical questions and/or triage calls to the assigned concierge or case manager

Works on problems of limited scope

Follows standard operating procedures in analyzing data from which answers can be readily obtained

• Ensuring customer projects are executed timely and accurately
• Scheduling service technicians in the correct travel time and service being provided
• Work in a variety of corporate settings and manage the calendars and agendas
• Answering emails quickly and efficiently
• Ordering from different manufactures daily
• Monitor different orders to be approved
• Window parts terminology
• Adding accounting to project costs
• Deposits
• Customer service
• Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
• Compiled information to prepare source data for computer entry.
• Received order into the customers account
• Responded to unique requests and requirements.
• Answered phone calls from clients, vendors, and a variety of other callers looking for information.
• Was in charge of purchasing inventory for the warehouse
• Answering phones
• Calling customers to update them on their service parts and orders
• Established positive working relationships with a variety of community resources, such as churches, schools,
• government agencies, and charitable organizations.

• Gathering copies of images for each document
• Sending out orders to the correct vendor
• Maintains database by entering new and updated customer and account information
• Prepares source data for computer entry by compiling and sorting information
• Establishes entry priorities
• Reaching a daily quota of 150-160 x1 orders
• Handling incoming emails from lenders and vendors daily
• Fulfill tasks set out by supervisors from several departments
• Perform research at a supervisor's request
• Data entry
• Assist with projects

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Auditor - ServiceLink - Coraopolis, PA
• Procedures of accounting
• Analyze statistical/financial data
• Interpret information with an eye for detail using excellent analytical/organizational skills
• Experienced knowledge with Microsoft word and excel
• Review work-in-progress reports to ensure completion of assigned work
• Assist and support the functions of other Document Auditors as needed
• Communication with outside agencies, clients and borrowers
• Print reports from established databases
• Maintain accurate records and logs
• Review all documentation for 100% accuracy
• Knowledge of client, vendor and borrower requirements
• Perform duties and responsibilities in a timely manner
• Maintain open communication with other team members and team leader
• Address inquiries from clients, borrowers, agents, and internal staff professionally and in a timely manner
• Proficient in ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Stacking mortgages, deeds and any documents in the correct order for lender
• Fixing rejected mortgages and logging them into a data sheet for record