Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayna Lucas

Norfolk,VA

Summary

Service oriented professional with a BA in Sociology/ Anthropology and several years experience in social services, human resources, management, administrative assistance, and customer support. Core competencies include counseling, advocacy, leadership, conflict resolution, communication, time management, and ability to work under pressure. Handles all tasks with accuracy and efficiency.

Overview

6
6
years of professional experience

Work History

Caregiver Counselor

Alternatives for the Older Adult
06.2022 - 12.2023
  • Guided clients in the development of skills or strategies for dealing with their problems
  • Counseled family members to assist them in understanding, dealing with, or supporting clients or patients
  • Counseled clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes
  • Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes
  • Coordinated workshops, courses, or training about mental health issues
  • Discussed with individual patients their plans for life after leaving therapy
  • Planned, organized, and lead structured programs of counseling, work, study, recreation, or social activities for clients
  • Maintained confidentiality of records relating to clients' treatment
  • Referred patients, clients, or family members to community resources or to specialists as necessary
  • Learned about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies
  • Evaluated clients' physical or mental condition, based on review of client information
  • Acted as client advocate to coordinate required services or to resolve emergency problems in crisis situations
  • Submitted reports and reviewed reports or problems with superior.

Assistant Manager

Community Treasures
12.2021 - 06.2022
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Assign duties, responsibilities, and spans of authority to project personnel
  • Determine price schedules and discount rates
  • Resolve customer complaints regarding sales and service
  • Responsible for executing all duties related to shop management such as opening and closing the store, running the cash register and assisting with customer inquiries, recording inventory, daily deposits, filling merchandise, assigning tasks to volunteers and part-time employees, and reporting to/assisting the manager.

Domestic Violence Advocate

Safe Harbor Family Crisis Center
08.2020 - 12.2021
  • Assists survivors of domestic violence through various forms of advocacy
  • Economic Advocacy
  • Court and Transportation
  • Telephone and In-Person Counseling
  • Children's counseling
  • Completes housing applications
  • Assists with rental deposits and vouchers
  • Obtains bus passes and cab fares
  • Completes intakes and updates participant files
  • Answers and makes records of all incoming calls and log notes and information into the client database
  • Files Orders of protection on client's behalf
  • Attend court with clients
  • Organizing events and programs.

Hospice Intern

HARBOR LIGHT HOSPICE
01.2019 - 08.2020
  • Lead visits with clients within their homes or nursing-care facilities to assist in making their experience with end-of-life care as smooth as possible
  • Responsible for reporting client conditions, behaviors, and wants/needs to my supervisor and a team of hospice workers
  • Completed forms in accordance with company procedures
  • Maintained scheduling and event calendars
  • Scheduled and confirmed appointments for clients, customers, or supervisors
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Circulation Librarian

Galesburg Public Library
08.2018 - 12.2018
  • Managed the front desk while assisting and checking out customers
  • Operate small branch libraries under the direction of off-site librarian supervisors
  • Enter and update patrons' records on computers
  • Manage reserve materials by placing items on reserve for library patrons, checking items in and out of the library, and removing out-dated items
  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems
  • Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment
  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
  • Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials
  • Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans
  • Answer routine inquiries and refer patrons in need of professional assistance to librarians
  • Maintain records of items received, stored, issued, and returned, and file catalog cards according to the system used
  • Send out notices and accept fine payments for lost or overdue books
  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material
  • Process new materials including books, audiovisual materials, and computer software
  • Perform accounting and bookkeeping activities such as invoicing, maintaining financial records, budgeting, and handling cash
  • Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers
  • Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests
  • Take action to deal with disruptive or problem patrons
  • Sort books, publications, and other items according to established procedures and return them to shelves, files, or other designated storage areas
  • Inspect returned books for condition and due-date status, and compute any applicable fines
  • Classify and catalog items according to content and purpose
  • Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees
  • Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in the proper use of such equipment
  • Deliver and retrieve items to and from departments by hand or using pushcarts
  • Prepare library statistics reports
  • Assist in the preparation of book displays.

Library Copy Cataloger

Knox College
08.2017 - 10.2018
  • Physically processing books and other items
  • Use computers for various applications, such as database management or word processing
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Supervise other clerical staff and provide training and orientation to new staff
  • Train and assist staff with computer usage
  • Assistant to the head librarian customer service expert.

Education

Bachelor of Arts - Anthropology and Sociology

Knox College
Galesburg, IL
05.2019

Skills

  • Counseling and Advocacy
  • Administration
  • Dependable and Responsible
  • Time Management
  • Leadership
  • Problem-Solving
  • Multitasking and Organization
  • Verbal and written communication skills
  • Documentation
  • Progress Documentation
  • Records Management
  • Case Management
  • Team Collaboration

Timeline

Caregiver Counselor

Alternatives for the Older Adult
06.2022 - 12.2023

Assistant Manager

Community Treasures
12.2021 - 06.2022

Domestic Violence Advocate

Safe Harbor Family Crisis Center
08.2020 - 12.2021

Hospice Intern

HARBOR LIGHT HOSPICE
01.2019 - 08.2020

Circulation Librarian

Galesburg Public Library
08.2018 - 12.2018

Library Copy Cataloger

Knox College
08.2017 - 10.2018

Bachelor of Arts - Anthropology and Sociology

Knox College
Alayna Lucas