Service oriented professional with a BA in Sociology/ Anthropology and several years experience in social services, human resources, management, administrative assistance, and customer support. Core competencies include counseling, advocacy, leadership, conflict resolution, communication, time management, and ability to work under pressure. Handles all tasks with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Caregiver Counselor
Alternatives for the Older Adult
06.2022 - 12.2023
Guided clients in the development of skills or strategies for dealing with their problems
Counseled family members to assist them in understanding, dealing with, or supporting clients or patients
Counseled clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes
Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes
Coordinated workshops, courses, or training about mental health issues
Discussed with individual patients their plans for life after leaving therapy
Planned, organized, and lead structured programs of counseling, work, study, recreation, or social activities for clients
Maintained confidentiality of records relating to clients' treatment
Referred patients, clients, or family members to community resources or to specialists as necessary
Learned about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies
Evaluated clients' physical or mental condition, based on review of client information
Acted as client advocate to coordinate required services or to resolve emergency problems in crisis situations
Submitted reports and reviewed reports or problems with superior.
Assistant Manager
Community Treasures
12.2021 - 06.2022
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
Assign duties, responsibilities, and spans of authority to project personnel
Determine price schedules and discount rates
Resolve customer complaints regarding sales and service
Responsible for executing all duties related to shop management such as opening and closing the store, running the cash register and assisting with customer inquiries, recording inventory, daily deposits, filling merchandise, assigning tasks to volunteers and part-time employees, and reporting to/assisting the manager.
Domestic Violence Advocate
Safe Harbor Family Crisis Center
08.2020 - 12.2021
Assists survivors of domestic violence through various forms of advocacy
Economic Advocacy
Court and Transportation
Telephone and In-Person Counseling
Children's counseling
Completes housing applications
Assists with rental deposits and vouchers
Obtains bus passes and cab fares
Completes intakes and updates participant files
Answers and makes records of all incoming calls and log notes and information into the client database
Files Orders of protection on client's behalf
Attend court with clients
Organizing events and programs.
Hospice Intern
HARBOR LIGHT HOSPICE
01.2019 - 08.2020
Lead visits with clients within their homes or nursing-care facilities to assist in making their experience with end-of-life care as smooth as possible
Responsible for reporting client conditions, behaviors, and wants/needs to my supervisor and a team of hospice workers
Completed forms in accordance with company procedures
Maintained scheduling and event calendars
Scheduled and confirmed appointments for clients, customers, or supervisors
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Circulation Librarian
Galesburg Public Library
08.2018 - 12.2018
Managed the front desk while assisting and checking out customers
Operate small branch libraries under the direction of off-site librarian supervisors
Enter and update patrons' records on computers
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of the library, and removing out-dated items
Instruct patrons on how to use reference sources, card catalogs, and automated information systems
Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials
Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans
Answer routine inquiries and refer patrons in need of professional assistance to librarians
Maintain records of items received, stored, issued, and returned, and file catalog cards according to the system used
Send out notices and accept fine payments for lost or overdue books
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material
Process new materials including books, audiovisual materials, and computer software
Perform accounting and bookkeeping activities such as invoicing, maintaining financial records, budgeting, and handling cash
Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers
Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests
Take action to deal with disruptive or problem patrons
Sort books, publications, and other items according to established procedures and return them to shelves, files, or other designated storage areas
Inspect returned books for condition and due-date status, and compute any applicable fines
Classify and catalog items according to content and purpose
Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees
Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in the proper use of such equipment
Deliver and retrieve items to and from departments by hand or using pushcarts
Prepare library statistics reports
Assist in the preparation of book displays.
Library Copy Cataloger
Knox College
08.2017 - 10.2018
Physically processing books and other items
Use computers for various applications, such as database management or word processing
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
Create, maintain, and enter information into databases
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions
Complete forms in accordance with company procedures
Make copies of correspondence or other printed material
Locate and attach appropriate files to incoming correspondence requiring replies
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
Conduct searches to find needed information, using such sources as the Internet
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
Supervise other clerical staff and provide training and orientation to new staff
Train and assist staff with computer usage
Assistant to the head librarian customer service expert.
Education
Bachelor of Arts - Anthropology and Sociology
Knox College
Galesburg, IL
05.2019
Skills
Counseling and Advocacy
Administration
Dependable and Responsible
Time Management
Leadership
Problem-Solving
Multitasking and Organization
Verbal and written communication skills
Documentation
Progress Documentation
Records Management
Case Management
Team Collaboration
Timeline
Caregiver Counselor
Alternatives for the Older Adult
06.2022 - 12.2023
Assistant Manager
Community Treasures
12.2021 - 06.2022
Domestic Violence Advocate
Safe Harbor Family Crisis Center
08.2020 - 12.2021
Hospice Intern
HARBOR LIGHT HOSPICE
01.2019 - 08.2020
Circulation Librarian
Galesburg Public Library
08.2018 - 12.2018
Library Copy Cataloger
Knox College
08.2017 - 10.2018
Bachelor of Arts - Anthropology and Sociology
Knox College
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